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Requesting Assistance
or Service in the U.S.A.
Before calling for assistance or service, please check “Troubleshooting” on pages 21-22. It
may save you the cost of a service call. If you still need help, follow the instructions below.
1. If you need assistance+ . . .
3. If you need FSP’
Call the Whirlpool Consumer Assistance
replacement parts . . .
Ea
Center telephone number.
FSP is a registered trademark of Whirlpool
w
Dial toll-free from anywhere
Corporation for quality parts. Look for this
in the U.S.A.:
symbol of quality whenever you need a
1-800-253-l 301
replacement part for your WHIRLPOOL’
and talk with one of our trained
appliance. FSP replacement parts will fit
consultants. The consultant can instruct you
right and work right, because they are made
in how to obtain satisfactory operation from
to the same exacting specifications used to
your appliance or, if service is necessary,
build every new WHIRLPOOL appliance.
recommend a qualified service company in
To locate FSP replacement parts in your
your area.
area, refer to Step 2 or call the Whirlpool
Consumer Assistance Center number in
If you prefer, write to:
Whirlpool Brand Home Appliances
Step 1.
Consumer Assistance Center
c/o Correspondence Dept.
4. If you are not satisfied
2000 North M-63
with how the problem
Benton Harbor, Ml 49022
was solved . . .
Please include a daytime phone number in
l Contact the Major Appliance Consumer
your correspondence.
Action Program (MACAP). MACAP is a
group of independent consumer experts
2. If you need service+ . . .
that voices consumer views at the highest
levels of the major appliance industry.
Whirlpool has a nationwide network of
l Contact MACAP only when the dealer,
El
authorized Whirlpool service
companies. Whirlpool service
authorized servicer, and Whirlpool have
SERVICE
technicians are trained to fulfill
failed to resolve your problem.
the product warranty and
Major Appliance Consumer Action Program
provide after-warranty service,
20 North Wacker Drive
anywhere in the United States. To locate the
Chicago, IL 60606
authorized Whirlpool service company in
l MACAP will in turn inform us of your
your area, call our Consumer Assistance
action.
Center telephone number (see Step 1) or
Gearcase assembly
look in your telephone directory Yellow
Pages under:
*APPLIANCE-HOUSEHOLD- *WASHING MACHINES 6
MAJOR, SERVICE 6 REPAIR
DRYERS, SERVICE 6 REPAIR
-See: Whirlpool Appliances or -See: Whirlpool Appliances or
Authorized Whirlpool Serwe Authorized Whirlpool Service
(Erampler XYZ Service Co.)
(Example: XYZ Service Co.)
t When asking for help or service:
Please provide a detailed description of the problem, your appliance’s complete model
and serial numbers, and the purchase date. (See page 2.) This information will help us
respond properly to your request.
2