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Troubleshooting
Most laundering problems are easily solved if you understand the cause. Check the following
lists for laundry problems you may have and their possible causes. Also refer to “Common
washer/dyer problems” within this section for a washer/dryer checklist which can help you
solve some simple problems without calling for service. If you still need help, see the
“Requesting Assistance or Service” section.
Common laundry problems – washer
PROBLEM
Brown, yellow
stains
Dye transfer
Gray whites,
dingy colors
Greasy looking
spots
Lint
Load too wet
after spin
Shrinking
Snags, rips,
and holes
Stiff, rough
fabrics
Twisting/
Tangling
Wrinkling
Yellow areas
(from body oils)
CAUSE
• Chlorine staining
• Iron in water heater or pipes; iron and manganese in water
• Improper sorting
• Load not immediately removed from washer after end of cycle
• Improper sorting
• Water temperature too low
• Not enough detergent
• Using soap in very hard water (use detergent in hard water)
• Fabric softener poured directly on clothes
• Not enough detergent or dispenser not used
• Improper sorting
• Paper or tissue in pockets
• Pilling being mistaken for lint
• Not enough detergent
• Cold rinses
• Cycle stopped before spinning is complete
• Fabric type (some knits stretch during manufacturing –
laundering returns fabric to original size)
• Care label directions not followed
• Items damaged before washing
• Misuse of color safe bleach (do not pour directly on clothes);
dispenser not used
• Sharp items not removed from pockets; fasteners not fastened
• Using soap in very hard water (use detergent in hard water)
• Not enough detergent
• Line drying
• Overloading
• Clothes wrapped around agitator
• Overloading (leave more room for permanent press and knits)
• Load not immediately removed from washer after cycle
• Warm rinse water
• Cycle selection incorrect
• Water temperature too low
• Not enough detergent