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troubleshooting _69
NETWORK SETUP Q&A
QUESTION ANSWER
The washer or dryer is not
found in the smartphone app.
• Check the power connection of the router.
• Check if the smartphone is connected with Wi-Fi.
• Check if the Wi-Fi function of the washer or dryer is turned on.
• To refresh the screen, press “Confi gure” again.
• If the router is installed too far away from the washer or dryer, the
strength of the Wi-Fi signal may weak. In this case, move the router
closer to the washer or dryer.
The AP is not found on the
washer or dryer.
• Check the power connection of the router.
• Check if the Wi-Fi function of the washer or dryer is turned on.
• To refresh the screen, press “Confi gure” again.
• If the router is installed too far away from the washer or dryer,
the strength of the Wi-Fi signal may weak. In this case, move the
router closer to the washer or dryer. Ensure that the number of the
displayed antenna bars are at least 3.
• If the strength of the wireless signal of the router is weak, the washer
or dryer may not appear in the device list of the APP. Make sure to
use a high performance router to use a stable wireless network.
There are more than one
washer or dryer in the house.
Do I have to install an AP for
each of them?
• You can install only one router.
• I you want to one router for each of the washer and dryer, select the
corresponding router for each of the products in the “Smart Washer”
app.
• When both washer and dryer are installed, they can be controlled
through one router.
Which AP is better? • Since the washer or dryer is controlled through the router from
the inside or outside of the house, high performance router is
recommended.
• Make sure to use a router that has the WiFi certifi cate logo.
• Since an router with 2 or more antennas provides better performance,
purchse and use the router.
How can I check if the AP is
out of order?
• Connect to the router on a smartphone and check if you can connect
to the Internet. If you can connect to the Internet, the router is normal.
• Check if the LED of the router is blinking. If all the LEDs are turned o ,
it indicates that the power is turned o .
• If the router doesn’t seem to be working properly, request after-sales
service.
The customer does not have
a PC. Can the customer can
use the indoor and outdoor
control feature?
• If the Internet can be accessed inside of the house, the feature is
available. However, you have to sign up the web site and resgister the
product.
How many users can control
a washer or dryer?
• Only if the “Smart Washer” app is authenticated, multiple users can
control the washer or dryer.
05 troubleshooting
WF455AG-03159A-04_EN.indd Sec7:69WF455AG-03159A-04_EN.indd Sec7:69 2012-11-28 2:07:442012-11-28 2:07:44