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The drum door cannot be opened
Possible cause Solution
The door is locked during
the wash cycles.
Press the "Pause" button. The door lock opens.
The Child Lock is
activated.
Deactivate the Child Lock as described in the
chapter "Using the washer - Activate the Child
Lock".
Power failure Open the door as described on the following
page.
There is still water in the
drum and the washer
cannot drain the water.
Clean the drain filter and drain pump. See
"Cleaning and Care - Cleaning the drain pump
and lint trap".
As a safeguard against scalding, the drum door cannot be opened if the wash
water temperature is over 130°F (55°C).
Frequently asked questions
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