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Problem Possible cause Remedy
Liquid
detergent does
not give the
required result.
Liquid detergents do
not contain bleaching
agents. They do not
remove fruit, coffee and
tea stains.
–
Use a general purpose washing
machine powder containing a
bleaching agent.
–
Pour stain removers into
compartment j of the dispenser
drawer and liquid detergent into a
dispenser ball.
–
Never put stain removers and
liquid detergent together in the
dispenser drawer.
Grey, greasy
particles cling
to washed
laundry.
Insufficient amounts of
detergent were used to
break down the
particles of grease in
heavily soiled laundry.
–
Add more detergent.
–
Before washing the next load run
a COTTONS 95°C programme
with powder detergent but without
a load. (See also "Extra cleaning"
in Cleaning and Care).
A stale smell is
in the drum and
on laundry.
Low temperature
washing.
Before washing the next load run a
COTTONS 95°C programme with
powder detergent but without a load.
(See also "Extra cleaning" in
Cleaning and Care).
There are white
residues which
look like pow
-
der detergent
on dark col
-
oured laundry.
The detergent contained
compounds (zeolites) to
aid water softening
which are not soluble in
water. These have
ended up on the laundry.
– Try and brush off the residues with a
soft brush once the laundry is dry.
–
Use a liquid detergent to wash dark
coloured textiles. Liquid detergents
usually contain no zeolites.
Machine is
constantly
overfoaming/
excess
detergent light
is on.
Machine connected to
a water softener.
Connect machine to mains water
and dose detergent for hard water.
Too much detergent
was used.
Reduce detergent.
Too little detergent was
used.
Increase detergent slightly to bring
back foam suppressant ingredients
to the load.
Clothes are
coming out
creased.
Programme was
overloaded.
Reduce quantity of clothes in drum.
The wrong programme
was used.
–
Check care lables with section
"How to wash correctly".
–
Use easy iron conditioners.
Problem solving guide
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