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General problems
Problem Possible cause Remedy
The machine shakes
during the spin cycle.
The machine feet are
not level.
Level the machine (see
"Installation and
connection").
The laundry has not
been spun properly and
is still wet.
The machine detected
an imbalance during
the final spin and
reduced the spin
speed automatically.
Include both large and
small items in the load as
this will give better
distribution during spinning.
The laundry has not
been spun satisfactorily.
The spin speed
selected was too low.
Select a higher spin speed
next time.
The pump makes
strange noises.
This is not a fault. These noises occur at the end of a
pump sequence as a normal part of the operation.
Large amounts of
detergent residue remain
in the detergent
dispenser drawer.
The water pressure is
too low.
– Clean the filter in the
water inlet.
– Select Water plus.
Powder detergent
used with water
softeners can become
sticky.
– Clean the detergent
drawer.
– Add washing powder and
then add the water
softener.
Fabric conditioner is not
completely dispensed or
too much water remains
in the § compartment.
The siphon tube is not
correctly positioned or
is clogged up.
Clean the siphon (see
"Cleaning and care -
Cleaning the detergent
dispenser drawer").
When laundry is dry it
feels hard to the touch.
Too vigorous wash
action.
Programme in gentle action
and more water.
Not enough detergent
used.
Increase detergent dose to
prevent limescale build up
in laundry.
No fabric conditioner. Use fabric conditioner in
last rinse.
Problem solving guide
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