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The drum door cannot be opened
Possible cause Solution
The washer is not plugged
in and/or not turned on.
Plug the washer in and turn it on by pressing the
"I-On/0-Off" button.
The Child Lock is
activated.
Deactivate the Child Lock as described in the
chapter "Using the washer - Activating the Child
Lock".
The door was not properly
closed.
Push against the door on the lock side and press
the "Door" button.
Power failure Open the door as described on the following
page.
There is still water in the
drum and the washer
cannot drain the water.
Clean the drain filter and drain pump. See
"Cleaning and Care - Cleaning the drain pump
and lint trap".
As a safeguard against scalding, the drum door cannot be opened if the wash
water temperature is over 130°F (55°C).
Frequently asked questions
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