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General problems with the washer
Issue Possible cause Solution
The washer shakes during
the spin cycle.
–
The four feet are
not resting evenly
on the floor.
–
The floor is not
properly reinforced.
–
Level the machine (see
Installation Instructions).
–
It is recommended that
the machine is installed
on a concrete base.
There are unusual sounds
coming from the drain
pump.
There is no fault. Lapping sounds at the beginning
and end of the pump process are normal.
Large amounts of
detergent residue remain
in the dispenser drawer.
– The water pressure
is too low.
– Water softening
detergent additives
tend to clump.
– Check and clean the
filters in the water inlet
hoses.
– Clean the detergent
drawer. In the future add
the detergent first and
then the water softener
to the compartment.
The fabric softener is not
completely dispensed or
too much water remains
in the § compartment.
The siphon tube is
either incorrectly
positioned or
clogged.
Clean the siphon tube, see
"Cleaning and care -
Cleaning the detergent
drawer".
The display shows a
foreign language.
A different language
was selected under
"Settings J".
Select the desired
language. The flag symbol
leads you to the setting.
Frequently asked questions
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