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First try the solutions suggested here or visit our website at www.maytag.com/product_help -
In Canada, www.maytag.ca, for assistance and to possibly avoid a service call.
If you experience
Possible Causes
Solution
Feet may not be in contact
with the floor and locked.
Front and rear feet must be in firm contact with floor, and washer
must be level to operate properly. Jam nuts must be tight against
the bottom of the cabinet.
Check floor for flexing or sagging. If flooring is uneven, a 3/4" (19 mm)
piece of plywood under your washer will reduce sound.
See “Level the Washer” in the Installation Instructions.
Load could be unbalanced.
Load garments in loose heaps evenly around the washplate. Do not load
garments directly over the center of the washplate. Adding wet items to
washer or adding more water to basket could unbalance washer.
Wash smaller loads to reduce imbalance.
Use Bulky cycle for oversized, non-absorbent items such as comforters
or poly-filled jackets. See "Cycle Guide".
See "Cycle Guide."
Empty pockets before washing. Loose items such as coins could fall
between basket and tub or may block pump. It may be necessary to call
for service to remove items.
Washer not level. Water may splash off basket if washer is not level.
Fill hoses not attached tightly.
Tighten fill-hose connection.
Make sure all four fill hose flat washers are properly seated.
Drain hose connection
Pull drain hose from washer cabinet and properly secure it to
drainpipe or laundry tub.
Check household plumbing
for leaks or clogged sink or drain.
Water can back up out of a clogged sink or drainpipe. Check all
household plumbing for leaks (laundry tubs, drain pipe, water pipes,
and faucets.)
Fill hose washers
It is normal to hear metal items on clothing such as metal snaps,
buckles, or zippers touch against the stainless steel basket.
Objects caught in washer
drain system.
Clicking or metallic noises
Gurgling or humming
It is normal to hear the pump making a continuous humming sound with
periodic gurgling or surging as final amounts of water are removed during
the Drain & Spin cycles.
Washer may be draining water.
Check the following for
proper installation:
Washer not loaded properly.
TROUBLESHOOTING
Check the following
for proper installation
or see “Using Your
Washer” section
Not enough water
in washer
Load not completely covered
in water.
This is normal operation for an HE low-water washer. The load will not be
completely underwater. The washer senses load sizes and adds correct
amount of water for optimal cleaning. See “What’s New under the Lid.”
IMPORTANT: Do not add more water to washer. Adding water lifts the
garments off the washplate, resulting in less effective cleaning.
Washer may not be level.
Vibration or Off-Balance
Noises - For normal operating sounds, go to www.maytag.com/product_help
Water Leaks
Washer not performing as expected
Washer won’t run
or fill, washer stops
working or wash light
remains on (indicating
the washer was unable
to fill appropriately)
Check for proper water supply.
Both hoses must be attached and have water flowing to inlet valve.
Both Hot and Cold water faucets must be turned on.
Check that inlet valve screens have not become clogged.
Check for any kinks in inlet hoses, which can restrict water flow.
You may hear the hum of the sensing spins after you have started the
washer. This is normal. Sensing spins will take several minutes before
water is added to the washer.
The sensing light is on.
Humming
Unbalanced loading can cause basket to be out of alignment and
cause water to splash off tub. See “Using Your Washer” for loading
instructions.