Filter
Top Products
T R O U B L E S H O O T I N G
NORMAL SOUNDS YOU MAY HEAR
Problem Possible Causes Solutions
Rattling and
clanking noise
Thumping sound
Water leaking
around washer
• Foreign objects, such as
keys, coins, or safety pins,
may be in drum or pump.
• Heavy wash loads may
produce a thumping sound.
• Washer load may be out
of balance.
• Shipping bolts and/or
packaging materials not
removed.
• Wash load may be unevenly
distributed in the drum.
• Not all leveling feet are resting
firmly on the floor.
• Floor not rigid enough.
• Fill hose connection is loose
at tap or washer.
• House drain pipes are
clogged.
• Stop washer and check drum and drain filter for
foreign objects. If noise continues after washer is
restarted, call for service.
• This is normal. If sound continues, washer is
probably out of balance. Stop and redistribute
wash load.
• Stop and redistribute wash load.
• See Installation Instructions for removing shipping
bolts and packaging.
• Stop washer and rearrange wash load.
• Adjust the leveling feet. Make sure all four feet are in
firm contact with the floor while the washer is in the
spin cycle with a load.
• Make sure that the floor is solid and does not flex.
Refer to “Flooring” in the Installation section.
• Check hoses. Check and tighten hose connections.
• Unclog drain pipe. Contact a plumber if necessary.
The following sounds may be heard while the
washer is operating. They are normal.
Clicking:
Door lock relay when the door locks and unlocks.
Spraying or hissing:
Steam or water spraying or circulating during
the cycle.
Humming or gurgling:
Drain pump pumping water from the washer at
the end of a cycle.
Splashing:
Clothes tumbling in the drum during the wash
and rinse cycles.
BEFORE CALLING FOR SERVICE
Your Steam Washer™ is equipped with an automatic error-monitoring system to detect and diagnose
problems at an early stage. If your washer does not function properly or does not function at all, check the
following before you call for service.
Vibrating noise
Excessive sudsing
• Too much detergent or
incorrect detergent.
• Reduce detergent amount or use low-sudsing
detergent.
Only use detergent with the HE
(High-Efficiency) logo.
BEFORE CALLING FOR SERVICE (cont.)
Problem Possible Causes Solutions
Washer fills with
water slowly or not
at all, or the display
shows:
Washer will not
turn on
Musty or mildewy
odor in washer
• Water supply taps are not
open fully.
• Water line hoses are kinked,
pinched, or bent.
• Water inlet filters are clogged.
• Water pressure to tap or
house is too low.
• Power cord is not properly
plugged in.
• House fuse is blown, circuit
breaker has tripped, or power
outage has occurred.
• The door is not closed
properly.
• Incorrect or too much
detergent has been used.
• Inside of tub not cleaned
properly.
• Make sure that the water taps are open fully.
• Make sure the hoses are not kinked or pinched. Be
careful when moving the washer.
• Clean the inlet filters. See the
Care and Cleaning
section.
• Check another faucet in the house to make sure that
household water pressure is adequate.
• Make sure that the plug is plugged securely into a
grounded, 3-prong, 120-VAC, 60-Hz. outlet.
• Reset circuit breaker or replace fuse. Do not increase
fuse capacity. If the problem is a circuit overload,
have it corrected by a qualified electrician.
• Make sure that the door is closed properly and press
the START/PAUSE button. After starting a cycle, it
may take a few moments before the drum begins to
turn or spin. The washer will not spin unless the door
is locked (DOOR LOCK will appear in the display).
• If the door is closed and locked and the open door
error message is displayed, call for service.
• Use only HE (High-Efficiency) detergent in accordance with
the manufacturer’s instructions.
• Run the TUB CLEAN cycle regularly. Be sure to wipe
around and under the door seal frequently.
• Clean around door seal/glass to prevent odor or mildew:
1. wipe dry the door seal/glass and the door opening area
2. wipe around the inner drum/door seal and the lower door seal
Washer won’t
spin, or the display
shows:
• The washer automatically
adjusts the wash time for
the amount of laundry, water
pressure, water temperature,
and other operating
conditions.
• This is normal. The washer adjusts cycle time
automatically to provide optimal results for the
selected cycle.
Wash cycle time is
longer than usual
Door will not
unlock when cycle
is stopped or
paused
• Interior temperature of
washer is too high.
• Water level in washer is too
high.
• The washer door has a safety lock to prevent burns.
Allow the washer to cool until the DOOR LOCK
indicator turns off in the display.
• Allow the washer to complete the programmed cycle,
or run the DRAIN & SPIN cycle to drain the water.
Steam is not visible
during STEAM cycle
• This is normal.
• Because it uses pressurized steam, the washer
requires very small amounts of steam to achieve
optimal results. Excess steam could damage fabrics
and reduce efficiency.
Water in the washer
drains slowly or not
at all, or the display
shows:
• Drain hose is bent, pinched,
or clogged.
• The drain filter is clogged.
• Make sure the drain hose is free of clogs, kinks, etc.,
and is not pinched behind or under the washer.
• Clean the drain filter. See the
Care and Cleaning
section.
T R O U B L E S H O O T I N G
Staining
• Add laundry products to the
washer drum.
• Washer not unloaded
promptly.
• Does not properly sort the
clothes.
• Load the laundry products into the dispenser.
• Always remove items from the washer as soon as
the cycle is completed.
• Always wash dark colors separately from light
colors and whites to prevent discoloration. If
possible, do not wash heavily soiled items with
lightly soiled ones.
30
31