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USING SMARTDIAGNOSIS
TM
USING SMARTDIAGNOSIS
TM
Audible Diagnosis
Should you experience any problems with your dryer, it has the capability of transmitting data to your Smart Phone using the LG Smart
Laundry Application or via your telephone to the LG call center.
SMART DIAGNOSIS™ cannot be activated unless your dryer is turned on by pressing the POWER button. If your dryer is unable to turn on,
then troubleshooting must be done without using SMART DIAGNOSIS™.
SMART DIAGNOSIS™ Using Your
Smart Phone
1. Download the LG Smart Laundry application on your smart
phone.
2. Open the LG Smart Laundry application on your smart phone.
Press the right arrow button to advance to the next screen.
3. Press the RECORD button on the smart phone and then hold the
mouth piece of the smart phone near the SMART DIAGNOSIS™
logo on the dryer.
4. With the phone held in place, press and hold TEMP.CONTROL
button for three seconds.
5. Keep the phone in place until the tone transmission has finished.
This takes about 17 seconds and the display will count down the
time.
6. When the recording is complete, view the diagnosis by pressing
the Next button on the phone.
SMART DIAGNOSIS™ Through the
Call Center
1. Call the LG call center at: (LG U.S.) 1-800-243-0000
(LG Canada) 1-888-542-2623.
2. When instructed to do so by the call center agent, hold the
mouthpiece of your phone over the SMART DIAGNOSIS™ logo
on the machine. Hold the phone no more than one inch (but not
touching) the machine.
3. Press and hold TEMP.CONTROL button for three seconds.
4. Keep the phone in place until the tone transmission has finished.
This takes about 17 seconds and the display will count down the
time.
5. Once the countdown is over and the tones have stopped, resume
your conversation with the call center agent, who will then
be able to assist you in using the information transmitted for
analysis.
NOTE
Do not touch any other buttons or icons on the display screen.
NOTE
“Smart Diagnosis is a troubleshooting feature designed to
assist, not replace, the traditional method of troubleshooting
through service calls. The effectiveness of this feature
depends upon various factors, including, but not limited
to, the reception of the cellular phone being used for
transmission, any external noise that may be present during
the transmission, and the acoustics of the room where the
machine is located.
Accordingly, LG does not guarantee that Smart Diagnosis
would accurately troubleshoot any given issue.”