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Dispenser operation
■ Are the laundry additives in the correct dispenser
compartment?
Add the correct amounts of detergent, fabric softener or
liquid chlorine bleach to the correct compartments. Add
powdered or liquid color-safe bleach to the Main Wash
compartment. Be sure to match powdered color-safe bleach
with powdered detergent or match liquid color-safe bleach
with liquid detergent.
■ Is the detergent separator in the correct position?
Separator should be in the front position when using liquid
detergent and in the back position when using powdered
detergent.
■ Did you follow the manufacturer’s directions when adding
detergent and fabric softener to the dispensers?
Measure detergent and fabric softener. Slowly pour into the
dispensers. Wipe up all spills. Dilute fabric softener in the
fabric softener dispenser.
■ Is the fabric softener dispenser clogged?
Clean the fabric softener dispenser. See “Washer Care” for
details.
■ Is there water in the dispenser at the end of the cycle?
A small amount of water will remain in the dispenser
compartment. This is normal.
Washer odor
■ Have you run the Clean Washer Cycle lately?
To freshen your washer and to avoid odors, see “Cleaning
Your Washer.”
■ Are you using HE detergent?
Use of non-HE detergent can cause a film residue which can
result in odor.
■ Did you leave the door open after use?
This washer has a tight seal to avoid water leaks. To avoid
odors leave the door open to allow the washer to dry
between uses.
Door won't unlock
■ Did all of the water drain out of the washer during the
spin?
Select DRAIN/SPIN to remove any water remaining in the
washer. The washer door will unlock at the end of the drain.
■ Is the door locked and is the “Add a garment” light on?
Press PAUSE/CANCEL once. The door will unlock.
WasherOperation
Washer won't run, fill, rinse or tumble; washer stops
■ Is the power cord plugged into a grounded 3 prong
outlet?
Plug power cord into a grounded 3 prong outlet.
■ Are you using an extension cord?
Do not use an extension cord.
■ Has a household fuse blown, or has a circuit breaker
tripped?
Replace the fuse, or reset the circuit breaker. If the problem
continues, call an electrician.
■ Are both the hot and cold water faucets turned on?
Turn on the water.
■ Is the water inlet hose kinked?
Straighten the hoses.
■ Are the water inlet valve screens clogged?
Turn off the water and remove inlet hoses from the washer.
Remove any accumulated film or particles. Reinstall hoses,
turn on water and check for leaks.
■ Is the washer in a normal pause in the cycle?
The washer pauses for about 2 minutes during certain cycles.
Allow the cycle to continue. Some cycles feature periods of
tumbling and soak.
■ Is the washer overloaded?
Wash smaller loads.
■ Is the washer door firmly shut?
The door must be closed during operation.
■ Are the shipping bolts removed?
All four shipping bolts must be removed for proper operation
of the washer.
■ Has a cycle been selected, but START has not been
selected and held for 1 second?
Press and hold START, for 1 second.
■ Was the door open after completion of last cycle?
The door must be opened and closed again to start a new
cycle.
Washer continues to fill or drain, drain cycle seems
stuck
■ Is the top of drain hose lower than 30" (76 cm) on
washer?
The top of the drain hose must be at least 30" (76 cm) above
the floor. See “Drain System.”
■ Does the drain hose fit too tightly in the standpipe, or is it
taped to the standpipe?
The drain hose should be loose yet fit securely. Do not seal
the drain hose with tape. The hose needs an air gap. See
“Secure the Drain Hose.”
Washer won’t drain or spin, water remains in washer
■ Is the drain hose clogged, or the end of the drain hose
more than 96" (2.4 m) above the floor?
■ Is your voltage low?
Check electrical source or call electrician.
■ Excessive suds?
When excessive suds are detected, a special suds routine
automatically starts. Cycle will complete once extra suds are
removed. This will occur more frequently when a non-HE
detergent is used.
■ Is the load balanced?
A single or bulky item may cause imbalance. Add more items
or redistribute the load.
Not enough water/Not enough suds
■ Low water?
This washer uses very little water to provide good cleaning
results. You will see little or no water splashing in this washer.
This is normal.
■ Are you using HE detergent?
HE detergent is a low sudsing detergent. This is normal and
will not affect cleaning performance.