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TROUBLESHOOTING
First try the solutions suggested here to possibly avoid the cost of a service call...
Washer andComponents
Error codes
■ “FH” (Water Inlet Problem—no water or insufficient water
supply)
Select PAUSE/CANCEL twice to cancel the cycle. Unplug
washer or disconnect power.
Check the following:
Are water faucets turned on completely?
Are screens at inlet hose connection to washer clogged?
Are water inlet hoses kinked?
Are water inlet hoses frozen?
Plug in washer or reconnect power. Re-select cycle and press
START. If the problem remains, call for service.
■ “F02” (Drain Problem)
Select PAUSE/CANCEL twice to cancel the cycle. Unplug
washer or disconnect power.
Check the following:
Is the drain hose kinked?
Is the drain hose frozen?
Is the drain hose clogged?
Is the drain hose more than 96" (2.4 m) above the floor?
■ “SUD” (Suds Routine)
When excessive suds are detected, a suds routine
automatically starts. This routine removes extra suds and
assures proper rinsing of your garments. “SUD” is displayed
during rinsing and at the end of the cycle to inform you that
Suds Routine was activated. Use only HE (High Efficiency)
detergents.
■ “F” Variables [F4 to F16] (Electrical Problem)
Select PAUSE/CANCEL twice to cancel the cycle. Select
DRAIN/SPIN if there is excessive water in the washer.
Re-select cycle and press START. If the problem remains, call
for service.
Noisy, vibrating, off-balance
■ Is the washer level and are all four feet in firm contact
with the floor?
The washer must be level. The four feet should be properly
installed, and the nuts should be tightened against the
washer cabinet. See “Level the Washer.”
■ Washer making a different noise?
As with any new product, you will hear sounds that you are
not accustomed to. You may hear various sounds when the
door is locked or unlocked, and during the washing, rinsing,
or spinning process. Between changes in wash actions, there
will be momentary pauses. You will hear water spraying and
splashing during the wash and rinse cycles. These new
sounds and pauses are part of normal washer operation.
■ Is washer installed on a sturdy and solid floor?
Refer to the “Installation Instructions” for flooring
requirements. Noise and vibration may be reduced by placing
a piece of ¾" (19.1 mm) plywood underneath your washer.
The plywood may extend underneath both washer and dryer
to keep them at equal heights.
■ Is the washer gurgling or humming?
As water is drained from the washer, you may hear air being
pulled through the pump. This happens during the end of
draining. It is normal.
■ Are you washing items with metal snaps, buckles or
zippers?
You may hear metal items touching the washer drum. This is
normal.
■ Were the 4 shipping bolts in the back of the machine
removed?
See “Remove Transport System.”
Leaking
■ Was the door opened during “Add a garment”?
Water can drip off the inside of the door, when the door is
opened after the start of a cycle.
■ Is HE detergent being used?
The non-High Efficiency detergents can cause oversudsing
which can leak from the rear of the washer.
■ Are the fill hoses tight?
■ Are the fill hose rubber washers properly seated?
Check both ends of each hose. See “Connect the Inlet
Hoses.”
■ Is the drain hose properly installed?
The drain hose should be secured to the drainpipe or laundry
tub. See “Secure the Drain Hose.”
■ Is the sink or drain clogged?
Sink and drainpipe must be able to carry away 17 gal. (64 L)
of water per minute. If clogged or slow, water can back up
out of drainpipe or sink. Check household plumbing (laundry
tubs, faucets, drainpipe, water pipes) for leaks.