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11
TROUBLE-
SHOOTING
First try the solutions suggested here and
possibly avoid the cost of a service call...
Washer won’t fill, rinse or agitate
■ Check the following:
Is the power cord plugged in?
Is the indicator on the Cycle Control knob properly
lined up with a cycle? Turn the Cycle Control knob to
the right slightly and pull to start.
Are the water inlet valve screens clogged?
Are both the hot and cold water faucets turned on?
Is the water inlet hose kinked?
■ Does the water level seem too low, or the washer
appears to not fill completely?
The top of the agitator is much higher than the highest
water level. This creates a perception that the washer is
not filling completely. This is normal.
Washer stops
■ Check the following:
Is the power cord plugged in?
Is the indicator on the Cycle Control knob properly
lined up with a cycle? Turn the Cycle Control knob to
the right slightly and pull to start.
Are the water inlet valve screens clogged?
Are both the hot and cold water faucets turned on?
Is the water inlet hose kinked?
■ Is there power at the plug?
Check your electrical source or call an electrician.
■ Has a fuse blown or is the circuit breaker open?
If problem continues, call an electrician.
■ Are you using an extension cord?
Do not use an extension cord.
■ Is the washer in a normal pause in the Permanent
Press (or Hand Washables) cycle?
The washer pauses for about 2 minutes in the
Permanent Press cycle. Allow the cycle to continue.
The Hand Washables cycle (on some models) features
periods of agitation and soak.
■ Is the washer overloaded?
Wash smaller loads.
Washer won’t drain or spin
■ Is the drain hose clogged, or the end of the drain
hose more than 72 inches (183 cm) above the floor?
See the Installation Instructions for proper installation
of drain hose.
■ Is the lid open?
The lid must be closed during operation.
■ Is there excessive sudsing?
Always measure detergent. Follow manufacturer’s
directions. If you have very soft water, you might need
to use less detergent.
■ Is your voltage low?
Check your electrical source or call an electrician. Do
not use an extension cord.
Washer continues to fill or drain, or the cycle
seems stuck
■ Is the top of drain hose lower than the water level in
washer?
The top of the hose must be higher than the water level
in the washer for proper operation. See the Installation
Instructions.
■ Does the drain hose fit too tightly in the standpipe,
or is it taped to the standpipe?
The drain hose should be loose yet fit securely. Do not
seal the drain hose with tape. The hose needs an air
gap. See the Installation Instructions.
Washer makes noise
■ Is the load balanced and the washer level?
The wash load should be balanced and not overloaded.
The washer must be level. The front feet should be
properly installed and the nuts tightened. Reset the rear
leveling legs (if needed). See the Installation
Instructions.
■ Did you completely remove the yellow shipping
strap with cotter pins?
See the Installation Instructions.
■ Are the gears engaging after the drain and before
spin, or is the upper part of agitator clicking during
wash?
These are normal washer noises.