Filter
Top Products
19
Cycle too long
■
Did you choose the Sanitary cycle?
The heater will be activated to provide maximum cleaning
performance. Additional time will be added to the regular
cycle to heat the water. This additional time will depend on
the load size and the hot water inlet temperature.
■
Is “SUD” shown in the display?
Excessive sudsing has been detected and a suds routine has
been started to destroy excessive suds. This routine will add
time to the original cycle.
■
Did the load cause imbalance?
When too much imbalance occurs, an imbalance routine will
start to redistribute the load. This routine will add time to your
original cycle.
Door locked at end of wash cycle
■
Did all of the water drain out of the washer during the
spin?
Select DRAIN/SPIN to remove any water remaining in the
washer. The washer door will unlock at the end of the drain.
ASSISTANCE OR SERVICE
Before calling for assistance or service, please check
“Troubleshooting.” It may save you the cost of a service call. If
you still need help, follow the instructions below.
When calling, please know the purchase date and the complete
model and serial number of your appliance. This information will
help us to better respond to your request.
If you need replacement parts
If you need to order replacement parts, we recommend that you
only use factory specified parts. These parts will fit right and work
right, because they are made with the same precision used to
build every new KITCHENAID
®
appliance. To locate factory
specified replacement parts in your area, call our Customer
Interaction Center telephone number or your nearest KitchenAid
designated service center.
In the U.S.A.
Call the KitchenAid Customer Interaction Center toll free:
1-800-422-1230.
Our consultants provide assistance with:
■
Features and specifications on our full line of appliances
■
Installation information
■
Accessory and repair parts sales
■
Specialized customer assistance (Spanish speaking, hearing
impaired, limited vision, etc.)
■
Referrals to local dealers, repair parts distributors, and
service companies. KitchenAid designated service
technicians are trained to fulfill the product warranty and
provide after-warranty service, anywhere in the United States
To locate the KitchenAid designated service company in your
area, you can also look in your telephone directory Yellow Pages.
For further assistance
If you need further assistance, you can write to KitchenAid with
any questions or concerns at:
KitchenAid Brand Home Appliances
Customer Interaction Center
533 Benson Road
Benton Harbor, MI 49022-2692
Please include a daytime phone number in your correspondence.
In Canada
Call the KitchenAid Canada Customer Interaction Center toll free:
1-800-461-5681
Monday to Friday 8:00 a.m. - 6:00 p.m. (EST).
Saturday 8:30 a.m. - 4:30 p.m. (EST).
Our consultants provide assistance with:
■
Features and specifications on our full line of appliances
■
Referrals to local dealers
For service in Canada
Call
1-800-807-6777.
KitchenAid designated service technicians
are trained to fulfill the product warranty and provide after-
warranty service, anywhere in Canada.
For further assistance
If you need further assistance, you can write to KitchenAid
Canada with any questions or concerns at:
Customer Interaction Center
KitchenAid Canada
1901 Minnesota Court
Mississauga, Ontario L5N 3A7
Please include a daytime phone number in your correspondence.