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Repairs - After Sales Service
Repairs - After Sales
Service
Your appliance comes with a three year
warranty.
If it is not working correctly; consult the fault
finding guides within this instruction book
("What to do if ..."). If a fault occurs which
you can not resolve through following the
advice and information contained within this
instruction manual, the next step is to
contact our extended warranty
administrators on:
0844 871 7771
They will give you details for your local
Service engineer. Before calling out an
engineer, please ensure you have read the
details under the heading “What to do if...”.
When you contact the local service engineer
you will need to give the following details:
1. Your name, address and post code
2. Your telephone number
3. Clear and concise details of fault
4. The purchase date as found on your
receipt
5. The model number, product number
and serial number of the appliance
(found on the rating plate - see picture)
Mod. ... ... ...
Prod. No. ... ... ...
Ser. No. ... ... ...
Mod
. ..
. ...
...
Prod. N
o.
... ... ..
Ser. No. ... ... ...
So that you always have these numbers at
hand, we recommend you to make a note of
them here:
• Mod.......................................
• P.N.C.....................................
• S.N.........................................
Please retain your purchase receipt safely for
the service engineer to verify the purchase
details.
Important! If you call out an engineer to a
fault listed above, or to repair a fault caused
by incorrect use or installation, a charge will
be made even if the appliance is under
guarantee.
Spare parts
Always insist on genuine spare parts.
An authorised service engineer should
service this product, and only genuine spare
parts should be used. Under no
circumstances should you attempt to repair
the machine yourself. Repairs carried out by
inexperienced persons may cause injury or
serious malfunctioning. Contact your local
John Lewis Branch.
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