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Problem Possible cause/Solution
The machine does not fill:
The water tap is closed (E10).
• Open the water tap.
The inlet hose is squashed or kinked (E10).
• Check the inlet hose connection.
The filter in the inlet hose or the inlet valve filter is blocked (E10).
• Clean the water inlet filters (See «Cleaning the water inlet
filters» for more details).
The door is not properly closed (E40) .
• Close the door firmly.
The machine does not
empty and/or does not
spin:
The drain hose is squashed or kinked (E20).
• Check the drain hose connection.
The drain filter is clogged (E10) .
• Clean the drain filter.
An option or a programme that ends with the water still in the tub
or that eliminates all the spinning phases has been selected.
• Select the draining or spinning programme.
The laundry is not evenly distributed in the drum.
• Redistribute the laundry.
The machine fills than
empties out immediately:
The end of drain hose is too low.
The end of drain hose is submerged in water.
There is no vent in the end of drain hose.
• Refer to relevant paragraph in "Water drainage" section.
There is water on the
floor:
Too much detergent or unsuitable detergent (creates too much
foam) has been used.
• Reduce the detergent quantity or use another one.
Check whether there are any leaks from one of the inlet hose
fittings. It is not always easy to see this as the water runs down the
hose; check to see if it is damp.
• Check the water inlet hose connection.
The drain or inlet hose is damaged.
• Replace it with a new one.
The cap on the emergency emptying hose has not been replaced
or the filter has not been properly screwed in after cleaning action.
• Refit the cap on the emergency emptying hose or screw the
filter fully in.
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