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If the appliance is still not working
contact:
Service
UK: 08709 066 066
Republic of Ireland:1850 302 200
you will be asked for the following
information:-
●
Name, address and post code
●
Telephone number
●
Model/serial number and
colour, which can be found
on the inside of the door
●
Date of purchase
●
Clear and concise details of
the query or fault.
Remember you may be charged
for a service call if a problem with
your appliance is caused by
incorrect installation or
misuse.
Troubleshooting...
My appliance will not start...
●
Is the appliance plugged in and switched ‘On’?
●
Is the socket OK? Try plugging another
appliance into the socket.
●
Is the fuse in the appliance plug OK? If not,
replace it. See ‘Electrical Supply’ page 2.
●
Did you check the water supply was flowing
before connecting the hoses to appliance inlet
valves. See ‘Hot & Cold Fill’ page 6.
●
Are the hoses correctly connected, unkinked
and water supply taps to the appliance fully
turned on? See ‘Installation’ pages 4, 5, 6 & 7.
●
Have you pressed the ‘On/Off’ button?
A green band is visible on selection.
●
Have you pressed the ‘Start’ button?
●
Have you closed the door firmly?
It will not pump out the water...
●
Has the drain hose been installed correctly?
See ‘Installation’ pages 4, 5, 6 & 7.
●
Is the hose kinked? See ‘Installation’ pages
4, 5, 6 & 7.
●
If you have connected your appliance to a sink
waste system ensure that you have cut out the
membrane on the under sink waste disposal
unit, and check that the unit is not blocked with
lint. See ‘Installation’ pages 4, 5, 6 & 7.
●
Have you selected Rinse Hold? If so, cancel
option. See ‘Wash Features’ page 15.
It’s Leaking...
●
Are the fill hoses tightened correctly? Perhaps
the washers are not sealing properly.
●
Is the standpipe or household drain blocked?
You will need to call a plumber if you cannot
clear the blockage.
The programme takes a long time...
Some programmes do take a long time. If using
programme ‘B’ we recommend that you select the
optional wash feature ‘Time Saver’ which will
reduce the wash time by 60-70 minutes.
Other things which can extend programme times
include:
●
Low temperature or pressure of the incoming
hot water. See ‘Installation’ pages 4, 5, 6 & 7.
●
Certain optional wash features ie. ‘Rinse Hold’.
The door will not open...
●
Have you selected Rinse Hold? If so, cancel.
See ‘Optional Wash Features’ pages 15-16.
●
Has the programme finished?
Your appliance has an interlocking door system
which cannot be opened when a programme
has been selected, the appliance is switched
‘ON’ or when the symbol is displayed in
the Infobubble™. See ‘Getting to know your
Appliance’ pages 8 & 9.
Approximately 1-2 minutes after completion of a
programme the symbol will disappear from the
Infobubble™ display and the door can be opened.
The door release button is stuck...
Switch ‘OFF’ the mains On/Off button, wait 1-2
minutes and apply light pressure to the door to
release.
The dispenser drawer will not close properly...
●
Is the drawer clogged with detergent?
See ‘Cleaning’ page 19.
Steam is coming from the dispenser
drawer...
The appliance is designed to vent steam from the
dispenser drawer during hot washes.
Suds are coming from the dispenser
drawer...
●
Have you used the correct amount of
detergent suitable for automatic washing
appliances? See ‘Dispensing Liquid or powder
Detergent’ page 18.
●
If you have used the wrong type, flush out your
appliance by selecting a rinse programme.
●
Follow instructions on the detergent pack,
taking into consideration load size, soiled loads
and water hardness.
There is water in the fabric conditioner
compartment...
●
Clean dispenser drawer and compartments.
See ‘Cleaning’ page 19.
The laundry has not spun dry...
Your appliance may have an unbalanced wash load.
Check that there is no water visible in the drum, it
could be hot and spill out. Open the door,
redistribute the washed clothes by hand and
reselect the appropriate final spin option for
Programme ‘G’ page 13.
If washing only one item add another to help
balance the load.
●
Did the water pump out? See ‘Installation’
pages 4, 5, 6 & 7.
●
Did you use a short spin programme on a
non-synthetic load?
It makes a noise or vibrates during a spin
programme...
If the noise is excessive you should check:
●
Have the transit brackets been removed?
●
Have you removed loose items such as coins
etc... from the pockets as these can rattle about
inside the appliance drum and cause damage.
●
Have you adjusted the feet to stabilise the
appliance? See ‘Installation’ pages 4, 5, 6 & 7.
The laundry is not dry after using a drying
programme?
●
Is the cold water switched on at the tap?
●
Did you select the correct heat/time setting.
See Choosing a Drying Programme on page 14.
●
Was the laundry spun dry at the end of the
wash programme? If not, select a spin and dry
option to suit the fabric type of the load.
I cannot read the information displayed in
the Infobubble™...
●
If a programme is running, the display should
automatically be corrected when the next step
of the programme starts. Press and hold either
the ‘Cancel’ or a ‘Wash Programme’ button for
1 second and release. If the correct information
is still not displayed in the Infobubble™, switch
‘OFF’ the machine using the mains On/Off
button, wait 5 seconds and switch back on.
Note: This can be done whilst a programme is
running as it will restart from where it was stopped.