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My appliance does not work
Check:
●
water and power supplies and the fuse.
●
if the door is closed properly.
●
have you selected a delayed start?
It will not load water
Check:
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it is plugged in and switched on.
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if the door is closed properly.
●
the water supply taps are turned on.
●
the fill hoses are connected correctly and
are not kinked.
After having checked the points listed above,
turn off the appliance,re-select the program
and then switch the appliance on.
It loads and discharges continually
Check:
●
the drainage hose is positioned correctly
ie.not too low creating a syphoning effect.
It vibrates when spinning
Check:
●
it has been properly unpacked,have the
transit bolts been removed?
●
machine is level.
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if it is knocking against the unit.
There is water on the floor
Check:
●
the water supply pipe connectors are
tight).
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the end of the drainage pipe has not
moved out of position.
It does not empty
Check:
●
the drainage pipe is not kinked or trapped.
Poor wash
Check:
●
that you selected the correct wash
temperature.
The Programme Selection knob
keeps turning
●
wait a few minutes for the drum to empty
- switch off,select one of the ● symbols
(Stop/Reset),then switch back on.
It will not drain water or spin
Check:
●
if the selected programme includes
draining,some require manual draining
selection.
●
is Rinse Hold selected,this function will
hold laundry in the water until spin /
draining is set manually.
●
is the drainage hose bent / squashed.
No spin
Check:
●
if the Spin Selection knob has been set to
No Spin (Washing Machine only).
●
You have an unbalanced load,the laundry
is not evenly distributed inside the drum.
Open the door,rearrange the wash load by
hand and run a spin only programme.
Too many suds form in the drum
and it comes out of the drawer
Check:
●
you are using detergent suitable for
automatic washing and not washing by
hand.
●
you have not exceeded the detergent
manufacturers recommended dosage.
Fabric Conditioner remains in the
dispenser or there is too much
water left there
Check:
●
the syphons are not clogged up,clean the
dispenser drawer if necessary.
The laundry will not dry
(Washer Dryer only)
Check:
●
the cold water tap is open.
●
the load of laundry is not too large.
●
the selected drying time is sufficient.
●
have you selected a delayed start?
If there is still a problem contact Hotpoint
Service (see KEY CONTACTS back cover).
Troubleshooting...
21
Remember you may be
charged for a service
call if a problem with
your appliance is caused
by incorrect installation
or misuse.
General
Maintenance...
●
Maintenance of internal parts:
In the interest of hygiene (eg.
to prevent mould):
- every month or so,clean the
plastic and rubber parts around
the tub access using a slightly
chlorinated product.
Rinse thoroughly.
- do a wash cycle at 90˚ at least
once a month.
●
Periodic Checks:
You should check the condition
of the water inlet and the drain
hoses.If you find any splits,
however minor,do not hesitate
to replace them,call our Genuine
Parts & Accessories Hotline,see
back cover for details.
Incidents may occasionally occur when you are using your appliance,if so,check the
following points: