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15
Trouble shooting
Your washing machine could occasionally fail to work. Before contacting the Technical Assistance Centre
(see Assistance), make sure that the problem cannot be not solved easily using the following list.
Problem
The machine does not switch on.
The wash cycle does not start.
The machine does not fill with
water or Indicator light for the
first wash cycle flashing rapidly.
The machine continuously fills
with water and continually
drains away or Water left in the
drum or Stuck on wash.
The machine does not drain or
spin - (error lights flashing).
The machine does not spin.
The machine does not drain or
spin.
The programme takes too long.
The Display sticks at one 'time to
end' for more than 1 Minute or the
Display changes the estimated 'Time
to End' during the programme.
The machine vibrates a lot
during the spin cycle.
Possible causes/Solution:
The appliance is not plugged into the socket fully, or not enough to
make contact.
There is no power to the socket, or the fuse has blown in the mains plug.
The door is not closed properly.
The 'ON/OFF' button has not been pressed.
The 'START/PAUSE' button has not been pressed.
The water tap has not been turned on to allow water to flow into the machine.
A delayed start has been set.
The 'CHILD LOCK' is activated (see 'The machine just 'beeps' when a
programme or option is selected' below).
The water inlet hose is kinked.
The water inlet hose is not connected to the water supply.
The water pressure is too low.
The water tap has not been turned on to allow water to flow into the machine.
There is no water supply to the house.
The inlet valve filter is blocked.
The 'START/PAUSE' button has not been pressed.
The top of the drain hose is too low - It must be fitted at a height
between 65 and 100 cm from the floor.
The drain hose is connected incorrectly to the sink trap allowing water to
run into the machine, the drain hose must be positioned higher than the
bottom of the sink to prevent water flowing down the drain hose.
The end of the drain hose has been pushed too far down the
standpipe, the 'U' bracket should be fitted 100 mm from the end of
the drain hose.
The Pump filter is blocked.
The drain hose is kinked.
New Installation - The blanking cap or spigot has not been removed
if connected under a sink.
The drain hose or sink trap is blocked.
The Spin Speed is set to
position.
The 'BABY' program has been selected, at the end of the program the
machine drum will rotate slowly. To complete the wash cycle press the
'START/PAUSE'.
The 'SILK' program is selected, at the end of the program it requires the
drain phase to be started. To complete the program press either the
'START/PAUSE'.
Programme times will vary due to water pressure, the incoming water
temperature and if the wash load goes out of balance. This will
increase the programme times accordingly (see 'The machine wont
spin properly' below).
The display time is for guidance only - it is not a precise time to
finish and may vary.
The feet have not been adjusted, enabling the machine to rock.
New Installation - Either the Transit Bolts including the plastic spacers,
or the Polystyrene Packaging have not been removed when installing the
machine.
The machine is trapped between cabinets and/or walls.
The load is in a slight out of balance condition and machine is spinning,
but at a lower speed.