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Troubleshooting
If your machine seems not to be working, go through the following troubleshooting suggestions before you call your
Service Centre (see Service).
The machine won’t start?
The wash cycle won’t
start?
The machine fails to fill
with water?
The machine does not
drain or spin?
The machine makes a
noise or vibrates too much
during the spin cycle?
The machine leaks?
●
Check the appliance is fully plugged into the socket and switched on.
●
Is the socket ok? Try another appliance in the socket to check.
●
Is the fuse in the plug ok? If not, replace it (see Care and Maintenance).
●
There has been a power failure.
●
The appliance door is not shut properly.
●
The ON/OFF Pause button has not been pressed.
●
The START/CANCEL button has not been pressed.
●
The cold water supply tap is not turned on - the ‘tap’ icon flashes and ‘H20’
is displayed.
●
Have you selected Time Delay? (see Programmes and Option Modifiers).
●
Is Child Lock activated? (see Programmes and Option Modifiers).
●
The START/CANCEL button has not been pressed.
●
Is a ‘tap’ icon flashing and ‘H20’ shown on the display?
This indicates the machine cannot take in water (see Installation), check:
- The cold water inlet hose is connected to the tap.
- The hose is not kinked.
- The cold water supply tap is turned on.
- There is not a water shortage.
- The water pressure is sufficient.
●
There has been an unbalanced load and the machine could not spin
(see ‘Automatic Features’, Programmes and Option Modifiers).
●
Has the drain hose been installed correctly (see Installation)?
●
Are the drain hose, standpipe or undersink connections blocked?
●
Has the ‘Rinse Hold’ option been selected? ‘Rinse Hold’ option light will
flash. To complete the paused programme press either the START/CANCEL
button or the ‘Rinse Hold’ button (see Programmes and Option Modifiers).
●
Have you used the Variable Spin option button and set the programmes
spin to ‘OFF’ (see Programmes and Option Modifiers)?
●
The transit fixings were not removed correctly (see Installation).
●
The washing machine is not level (see Installation).
●
The washing machine is closed in, between furniture cabinets and the
wall (see Installation).
●
Check all loose items, such as coins were removed from the laundry.
●
The cold water inlet hose is not connected correctly (see Installation).
●
Is your water pressure within limits (see Installation)?
●
The drain hose is not secured properly or is blocked (see Installation).
●
The detergent dispenser is obstructed, clean it (see Care and Maintenance).
Problem: Possible causes / Solution: