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3WPL073501-1
20
21
Troubleshooting
Problem Possible Cause Solution
Foam remains
on the door or
the door seal.
●
You may have used too much detergent.
●
Laundry is new or not that soiled.
●
Use the appropriate amount of
detergent.
Fabric softener
overows.
●
You may have exceeded the max. level of
softener in the detergent dispenser
.
●
Do not pour in more than the
max. level of softener.
Fabric softener
remains.
●
The softener cover may have come out.
●
Firmly set the softener cover
on the detergent dispenser.
There’s
detergent
powder residue
in the detergent
dispenser.
●
You may have used too much detergent.
●
You may have poured detergent in the
detergent dispenser when it was wet. Wipe
the water away before adding detergent.
●
Use the appropriate amount of
detergent.
●
Wipe the water away before
adding detergent.
The washing
machine
switches off
during operation.
●
There may be noise from other electrical
appliances nearby such as a TV, a radio,
etc.
●
The motor may be locked due to overload,
the clothes being trapped in the rubber seal,
etc.
●
Unplug the power cord and
plug in again. Then select
a program and start. Do not
place electrical appliances
close to the washing machine.
●
This is not a malfunction. Wait
for about one hour and restart
the program.
Odor in the
washing
machine
●
Rubber parts may give off a smell when you
rst start using the washing machine.
●
There may be mold, dirt or detergent
residue on the drum.
●
The smell goes away over
time.
●
Run the Tub Clean program.
Unsatisfactory
washing results
●
You may have used too little detergent.
●
You may have poured detergent directly into
the drum.
●
Use the appropriate amount of
detergent.
●
Pour detergent in the
appropriate dispenser.
Unusual noise or
vibration
●
The transport bolts may not have been
removed.
●
The washing machine may be installed on a
sloping or unstable surface.
●
There may be foreign objects inside the
drum.
●
Remove the transport bolts
before using.
●
Install the washing machine on
a horizontal, stable surface.
●
Remove foreign objects such as
coins, pins, etc. from the drum.
Noise during
drain cycle
●
This is normal. There may be noise when
the drain pump is on.
●
This is not a malfunction.
There’s the
sound of water
when the drum is
rotated manually.
●
This is normal. Liquid is inside the 4-Ply
Liquid Load Balancer xed onto the drum to
make it balanced.
●
This is not a malfunction.
Tapping noise
comes out at
spin start.
●
This is normal. Tapping sound is generated
when laundry touches to the laundry
protection bulge on the laundry inlet.
●
This is not a malfunction.
Detergent
dispenser is wet.
●
In some environmental or usage conditions,
Detergent dispenser may get wet due to
condensation.
●
This is not a malfunction.
Error Codes
Code Description Possible Cause Solution
C01
Water is not
supplied.
●
Water tap may not be turned on.
●
Water inlet lter may be clogged.
●
Water line or water hose may be frozen.
●
Water supply may be cut off.
Check water tap, water
inlet lter, water line and
water hose.
C02
Water is not
drained.
●
Drain hose or drain pump may be clogged.
●
Drain hose may be kinked or frozen.
●
Drain hose may not be set correctly.
●
Height of the drain outlet may be too high.
Check drain hose, drain
pump and drain outlet.
If C02 still appears after
removing the possible
cause, please contact
your local service center
for repair.
C04
Spin cycle does
not function.
●
Clothes may be imbalanced in the drum.
●
You may be washing only one heavy item
such as a cotton blanket or jeans, or small
items in a laundry net.
●
You may be washing too many large items
such as bed sheets.
●
The washing machine may be installed on
a slanting oor or may not be level.
●
You may be washing waterproof or anti-
slip treated items.
ÆPage 9 : Before You Start Washing
(Sorting the laundry)
Add a few clothes to the
drum. (Spinning only
one item may result in
imbalance.)
C08
Door lock does
not function.
●
The door may be open.
●
The door may not be closed completely.
Check the door and close
rmly.
C09
Door unlock does
not function.
●
Laundry may be exceeded 8 kg and door
is pushed from inside.
Switch power off and
press the door to close
tightly. Hold that position
and switch power on, and
wait until the door lock is
released.
C14
Malfunction of
vibration sensor
●
There may be other appliances that generate
electrical noise near the washing machine.
Move the appliances away
from the washing machine.
C18
Spin cycle does
not function.
●
The drain hose may not be set correctly.
●
There may be too much foam in the drum.
Same as in C02 & C20.
C19
Over loaded
●
Laundry may exceed rated capacity. See page 14 for max.
load of each program.
C20
Drum does not
rotate.
●
There may be too many clothes.
●
Clothes may be tangled.
●
There may be too much foam in the drum.
●
The power cord may be extended too far.
●
There may be other equipment connected
to the same power socket.
To eliminate the
excessive foam, switch off
the washing machine and
wait for about 30 mins,
then switch on again
and select Rinse & Spin
without adding detergent.
C30
Water ows out
from drain hose
while washing.
●
Drain hose end is set lower than 60 cm. See page 23 for proper
height on drain hose
setting.