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Trouble-shooting
If there is a breakdown, remove the power plug before checking the machine. Using
the following list please confirm the machine requires repair. If repair is required
please contact our Customer Care Team, do not try to fix it yourself.
The machine does not
spin. The display shows
E3.
The display will show E4
within 30 minutes
The machine does not
drain or drains slowly.
The display shows E1.
The machine stops running.
The display shows E2.
The top lid is not closed.
Close the top lid.
Is the drain hose
blocked?
Remove the blockage.
Open and close the top
lid once.
Has the laundry been
place unevenly in the
machine?
Is the machine level?
Redistribute the load evenly.
Close the top lid.
Level the machine. The
machine will start 10
seconds after being leveled
correctly.
Is the water tap opened, or
has the water supply been
interupted??
Is the water inlet valve
blocked?
Is the water pressure too
low?
Open the water tap. Push
the Start/Pause button once.
Clean the water inlet valve
then push the Start/Pause
button once.
Push the Start/Pause
button once.
The water level sensor
has failed.
Please contact the
after-sales service
department.
Is the machine level?
Has the laundry been place
unevenly in the machine?
Are there any foreign objects
inside the bowl?
Is the water inlet hose loose?
Redistribute the load evenly.
Close the top lid.
Level the machine.
Remove the foreign object.
Fasten the inlet hose.
The water tap leaks
The display shows E6.
There are abnormal
sounds inside the
machine
Problem Possible causes What to do
The machine
does not
work.
Will not
wash
Will not
spin
Is there a power failure?
Is the power plug inserted
tightly?
Has the water level reached
preset position?
Wait for the power supply
to be restored.
Insert the power plug
tightly.
Wait for water to fill to the
preset level.
Is the power plug inserted
tightly?
Is the top lid closed ?
Is the laundry distributed
unevenly in the machine?
Insert the power plug
tightly.
Close the top lid.
Redistribute the laundry.