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Trouble shooting
In the unlikely event of difficulties with your appliance please follow the trouble
shooting guide below. If the problem persists, contact an approved service
engineer. If an error code is displayed, please refer to the error code guide below.
Problem Possible cause How to correct the problem
The washing machine
fails to operate
• Incorrect connection to
power supply
• Power failure
• Door is not properly closed
• Machine has not been
switched on
• Check power supply.
• Check that door is properly
closed.
• Check that machine is on.
Washing machine does
not fill with water
• Water tap is not turned on
• Water pressure is too low
• The inlet hose is kinked
• Water supply failure
• The programme selection
dial is not properly set
• The door is not properly
closed
• Check water supply is to a
domestic mains supply and that
tap is fully open.
• Check that hoses are not bent
or crushed.
• Turn dial to correct position.
• Check that door is properly
closed.
The machine is
continuously filling and
draining
• Drain hose is too low
• Check that the height of the
drain hose is above 80cm
Drainage failure
• Drain hose is blocked
• End of drain hose is over
100cm above the floor
level
• Check drain hose
Strong vibration during
spin cycle
• Some packing fixing bolts
not removed
• Washing machine on an
uneven surface
• Machine is overloaded
• Check packing bolts
• Use a spirit level to ensure the
appliance is level
• Reduce amount of laundry in
the appliance below the max
level
Operation stops before
completion of the wash
cycle
• Water or electricity failure
• Washing machine is in
soaking cycle
• Check power and water supply
Excessive foam in the
drum
• The detergent is not a low
foam type
• Excessive detergent has
been used
• Check detergent type.
• Use less detergent
Operation stops for a
period of time
• Washing machine is in
anti-crease soaking cycle
• Washing machine gives an
error message
• Wait until cycle is complete.
• See error messages on previous
pages.