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PERFORMANCE (cont.) Possible Causes What To Do
Pilling Result of normal wear on • While this is not caused by the washer, you can slow the
poly-cotton blends and pilling process by washing garments inside out.
fuzzy fabrics
Snags, holes, tears, rips Pins, snaps, hooks, sharp • Fasten snaps, hooks, buttons and zippers.
or excessive wear buttons, belt buckles,
• Remove loose items like pins, objects in pockets
zippers and sharp objects
and sharp buttons.
left in pockets
• Turn knits (which snag easily) inside out.
Undiluted chlorine bleach • Check bleach package instructions for proper amount.
• Never add undiluted bleach to wash or allow clothes
to come in contact with undiluted bleach.
Chemicals like hair bleach or • Rinse items that may have chemicals on them before
dye, permanent wave solution washing.
Wrinkling Improper sorting • Avoid mixing heavy items (like work clothes) with
light items (like blouses).
• Try a fabric softener.
Overloading or incorrect • Load your washer so clothes have enough room
water level to move freely with water covering all of the clothes.
Incorrect wash and • Match Cycle selection to the type of fabric you are
dry cycles washing (especially for easy care loads).
Repeated washing in • Wash in warm or cold water.
water that is too hot
OPERATION Possible Causes What To Do
Washer pauses during The ULTRA HANDWASH, • This is normal. The washer alternates between agitate
wash cycle DELICATES or CASUALS and soak during the ULTRA HANDWASH, DELICATES and
cycle was chosen CASUALS cycles to get your clothes cleaner with less wear.
The highest SOIL LEVEL • The highest SOIL LEVEL setting adds a 15 minute
setting was chosen Stain Wash agitate and soak period at the beginning
of the wash cycle.
Washer pauses during
This is normal • The washer may pause during the spin cycle to remove
spin cycle
soapy water more efficiently.
Washer won’t operate Control panel is asleep • This is normal. Press POWER to activate the
control panel.
Washer is unplugged • Make sure cord is plugged securely into a working outlet.
Water supply is turned off • Turn both hot and cold faucets fully on.
Controls are not set properly • Check controls.
Lid is open—safety feature • Close lid and reset cycle, to the beginning if necessary.
prevents agitation and spinning
when lid is up.
Circuit breaker/fuse is • Check house circuit breakers/fuses. Replace fuses or
tripped/blown reset breaker. Washer should have separate outlet.
Electronics need to be reset • Unplug washer, wait 2 minutes, plug back in and
press POWER.
Operating Instructions Safety InstructionsConsumer Support Troubleshooting Tips
Before you call for service…