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Before you call for service
“I am not getting any COLD WATER”
Check that the cold water supply has been turned on.
Your cold water temperature may exceed the recommended limits (refer to
Installation instructions pages 6 – 11).
Check that the inlet hose filter is not blocked.
Check that the inlet hose filter is not kinked or squashed.
Check that the inlet hoses have been connected to the correct faucets.
The flow rate of the supply water may be too slow.
“I am OVERLOADED”
Your washer is overloaded and cannot continue the cycle.
Ensure the washer is stationary and remove items until the remaining ones can
move freely.
Check that the washer is not siphoning (refer to Installation instructions pages 6 – 11).
“I have TOO MANY SUDS”
Your washer has a suds build-up. Too much detergent may have been used for the
amount of soil in the load.
Ensure that you are using a HE Low Sudsing or Front Loader type detergent.
Wait for suds to dissolve (about 20 minutes).
Rinse clothing using the RINSE and SPIN cycle, or run through another cycle.
“I can’t LOCK THE LID”
Check that the lid is closed.
Press START/PAUSE.
If the symptom persists, call your Fisher and Paykel Dealer or Authorized Service
Center.
Single beep every second and …
“I need SERVICE” message and fault number
1. Turn your washer off at the wall.
2. Wait 1 minute and turn it back on.
3. Check your washer is level (refer to installation instructions pages 6 – 11).
4. Remove load and retry.
5. Put through a RINSE and SPIN cycle.
6. If the fault re-occurs repeat steps 1 and 2.
If the washer still will not work, call your Fisher & Paykel Dealer or Authorized Service Agent to
arrange service (refer to page 45).
EN