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If the wash result is not satisfactory
The washing is grey and there are limescale deposits in the drum
• Too little detergent was used.
• An incorrect detergent was used.
• Individual stains were not pre-treated.
• The programme or temperature was not set properly.
There are grey stains on the washing
• Items that were soiled with ointments, fats or oils were washed using
too little detergent.
• The wash temperature used was too low.
• A common cause is that conditioner – in particular the type in con-
centrated form - has come in contact with the washing. Wash out
such marks as soon as possible and exercise care when using the said
conditioner.
Foam can still be seen following the final rinse
• Modern detergents can cause foam to be created even during the fi-
nal rinse. In spite of this, the washing has been sufficiently rinsed.
There are white residues on the washing
• What can be seen here are insoluble substances which modern deter-
gents contain. They are not the result of insufficient rinsing.
Shake or brush the washing. If possible turn the washing inside out
before washing. Check your choice of detergent. Especially with dark
colours it is advisable to use liquid detergents.
Water is not entering
the appliance.
ATTENTION ERROR
CODE (E11)/PLEASE
OPEN THE WATER TAP
appears in the display.
Tap turned off. Turn on the tap.
The filter in the threaded
inlet hose fitting is blocked.
Turn off the tap. Unscrew the
hose, take out the filter and
clean it.
Water tap is furred with lime
scale or is faulty.
Check the tap and have it
repaired, if necessary.
The washing has not
been spun thoroughly
and water remains
visible in the drum.
ATTENTION ERROR
CODE (E21)/PLEASE
CHECK THE WATER
DRAINAGE appears in
the display.
Drain hose is kinked. Remove kink.
Maximum pumping height of
1m exceeded.
Please contact your Local
Service Force.
The drain pump is blocked.
Clean the drain pump.
Remove foreign bodies from
the pump housing.
For sink spigot connections:
The sink spigot is blocked.
Clean the sink spigot.
Problem Possible cause Remedy