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If the wash result is not satisfactory
The washing is grey and there are limescale deposits in the drum
• Too little detergent was used.
• An incorrect detergent was used.
• Individual stains were not pre-treated.
• The programme or temperature was not set properly.
There are grey stains on the washing
• Items that were soiled with ointments, fats or oils were washed using
too little detergent.
• The wash temperature used was too low.
• A common cause is that conditioner – in particular the type in con-
centrated form - has come in contact with the washing. Wash out
such marks as soon as possible and exercise care when using the said
conditioner.
Foam can still be seen following the final rinse
• Modern detergents can cause foam to be created even during the fi-
nal rinse. In spite of this, the washing has been sufficiently rinsed.
There are white residues on the washing
• What can be seen here are insoluble substances which modern deter-
gents contain. They are not the result of insufficient rinsing.
Shake or brush the washing. If possible turn the washing inside out
before washing. Check your choice of detergent. Especially with dark
colours it is advisable to use liquid detergents.
The door cannot be opened
when the appliance is
switched on.
Door locked.
Wait until the display alternate-
ly shows “Door openable” and
“Cycle ended”.
There has been a power
cut. (All displays are off.)
For safety reasons, the
door will remain locked
for between 4 and 10
minutes.
The programme will continue
when the power cut is over.
To remove washing:
If water can be seen in the ap-
pliance, before opening the
door, first perform an emergen-
cy drain.
Washing is heavily creased.
Possibly too much
washing was loaded.
Observe maximum loads.
Problem Possible cause Remedy