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Washing Machine /User’s Manual
37 / EN
Troubleshooting
Washing takes longer than the specified in the manual.(*)
• Water pressure is low. >>> Machine waits until taking in adequate amount of water to prevent poor washing
quality due to the decreased amount of water. Therefore, the washing time extends.
• Voltage might be low. >>> Washing time is prolonged to avoid poor washing results when the supply voltage is
low.
• Input temperature of water might be low. >>> Required time to heat up the water extends in cold seasons. Also,
washing time can be lengthened to avoid poor washing results.
• Number of rinses and/or amount of rinse water might have increased. >>> Machine increases the amount of rinse
water when good rinsing is needed and adds an extra rinsing step if necessary.
• Excessive foam might have occurred and automatic foam absorption system might have been activated due to too
much detergent usage. >>> Use recommended amount of detergent.
Programme time does not countdown. (On models with display) (*)
• Timer may stop during water intake. >>> Timer indicator will not countdown until the machine takes in adequate
amount of water. The machine will wait until there is sufficient amount of water to avoid poor washing results due to
lack of water. Timer indicator will resume countdown after this.
• Timer may stop during heating step. >>> Timer indicator will not countdown until the machine reaches the
selected temperature.
• Timer may stop during spinning step. >>> Automatic unbalanced load detection system might be activated due to
the unbalanced distribution of the laundry in the drum.
Programme time does not countdown. (*)
• There might be an imbalance of laundry in the machine. >>> Automatic unbalanced load detection system might
be activated due to the unbalanced distribution of the laundry in the drum.
Machine does not switch to spinning step. (*)
• There might be an imbalance of laundry in the machine. >>> Automatic unbalanced load detection system might
be activated due to the unbalanced distribution of the laundry in the drum.
• The machine will not spin if water is not drained completely. >>> Check the filter and the draining hose.
• Excessive foam might have occurred and automatic foam absorption system might have been activated due to too
much detergent usage. >>> Use recommended amount of detergent.
Washing performance is poor: Laundry turns gray. (**)
• Insufficient amount of detergent was used over a long period of time. >>> Use the recommended amount of
detergent appropriate for water hardness and the laundry.
• Washing was made at low temperatures for a long time over a long period of time. >>> Select the proper
temperature for the laundry to be washed.
• Insufficient amount of detergent is used with hard waters. >>> Using insufficient amount of detergent with hard
water causes the soil to stick on the cloth and this turns the cloth into gray in time. It is difficult to eliminate graying
once it happens. Use the recommended amount of detergent appropriate for water hardness and the laundry.
• Too much detergent is used. >>> Use the recommended amount of detergent appropriate for water hardness and
the laundry.
Washing performance is poor: Stains persist or the laundry is not whitened. (**)
• Insufficient amount of detergent is used. >>> Use recommended amount of detergent appropriate for the laundry.
• Excessive laundry was loaded in. >>> Do not load the machine in excess. Load with amounts recommended in the
"Programme and consumption table".
• Wrong programme and temperature were selected. >>> Select the proper programme and temperature for the
laundry to be washed.
• Wrong type of detergent is used. >>> Use original detergent appropriate for the machine.
• Detergent is put in the wrong compartment. >>> Put the detergent in the correct compartment. Do not mix the
bleaching agent and the detergent with each other.