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Washing Machine / User’s Manual
5 Troubleshooting
Problem Reason Solution
Programme cannot be
started or selected.
Washing machine has switched to self
protection mode due to a supply problem (line
voltage, water pressure, etc.).
Press and hold Start / Pause / Cancel
button for 3 seconds to reset the machine
to factory settings. (see. "Cancellation of
program")
Water in the machine.
Some water might have remained in the
product due to the quality control processes in
the production.
This is not a failure; water is not harmful
to the machine.
Machine does not fill with
water.
Tap is turned off. Turn on the taps.
Water inlet hose is bent. Flatten the hose.
Water inlet filter is clogged. Clean the filter.
Loading door may be open. Close the door.
Machine does not drain
water.
Water drain hose might be clogged or twisted. Clean or flatten the hose.
Pump filter is clogged. Clean the pump filter.
Machine vibrates or
makes noise.
Machine might be standing unbalanced. Adjust the feet to level the machine.
A hard substance might have entered into the
pump filter.
Clean the pump filter.
Transportation safety bolts are not removed. Remove the transportation safety bolts.
Laundry quantity in the machine might be
too little.
Add more laundry to the machine.
Machine might be overloaded with laundry. Take out some of the laundry from the
machine or distribute the load by hand to
balance it homogenously in the machine.
Machine might be leaning on a rigid item. Make sure that the machine is not leaning
on anything.
There is water leaking
from the bottom of the
washing machine.
Water drain hose might be clogged or twisted. Clean or flatten the hose.
Pump filter is clogged. Clean the pump filter.
Machine stopped shortly
after the programme
started.
Machine might have stopped temporarily due
to low voltage.
It will resume running when the voltage
restores to the normal level.
Machine directly
discharges the water it
takes in.
Draining hose might not be at adequate
height.
Connect the water draining hose as
described in the operation manual.
No water can be seen
in the machine during
washing.
The water level is not visible from outside of
the washing machine.
This is not a failure.
Loading door cannot be
opened.
Door lock is activated because of the water
level in the machine.
Drain the water by running the Pump or
Spin programme.
Machine is heating up the water or it is at the
spinning cycle.
Wait until the programme completes.
Child lock is engaged. Door lock will be
deactivated a couple of minutes after the
programme has come to an end.
Wait for a couple of minutes for
deactivation of the door lock.