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Stains on load
■ Did you add detergent to the dispenser?
For best results, add detergent to the detergent
compartment. Do not add detergent to the washer drum.
■ Did you use enough HE detergent?
Use enough detergent to remove soil and hold it in
suspension. Use only HE detergent. Follow the
manufacturer’s instructions to determine the amount of
detergent to use.
■ Is there above average iron (rust) in water?
You may need to install an iron filter.
■ Did you properly sort the load?
Sort dark clothes from whites and lights.
■ Did you unload the washer promptly?
To avoid the transfer of dye, unload the washer as soon as it
stops.
■ Did you use a fabric softener dispensing ball?
Dispensing balls will not operate correctly with this washer.
Add liquid fabric softener to the fabric softener compartment.
■ Did you use powdered detergent in a low-speed cycle?
Consider using liquid detergent.
Load is wrinkled
■ Did you unload the washer promptly?
Unload the washer as soon as it stops.
■ Did you use the right cycle for the load being washed?
Use the Handwash/Delicate or another cycle with a low-spin
speed to reduce wrinkling.
■ Did you overload the washer?
The wash load must be balanced and not overloaded. Loads
should tumble freely during washing.
Gray whites, dingy colors
■ Did you properly sort the load?
The transfer of dye can occur when mixing whites and colors
in a load. Sort dark clothes from whites and lights.
■ Was the wash temperature too low?
Use hot or warm washes if safe for the load. Make sure your
hot water system is adequate to provide a hot water wash.
■ Did you use enough detergent, or do you have hard
water?
Use more detergent for washing heavy soils in cold or hard
water.
Cycle too long
■ Did you choose the Sanitary cycle?
The heater will be activated to provide maximum cleaning
performance. Additional time will be added to the regular
cycle to heat the water. This additional time will depend on
the load size and the hot water inlet temperature.
■ Is “SUD” shown in the display?
Excessive sudsing has been detected and a suds routine has
been started to destroy excessive suds. This routine will add
time to the original cycle.
■ Did you wash a large load using a gentle cycle?
When using the Handwash/Delicate cycles, you should use
small loads. This ensures a gentle wash for your garments
without increasing cycle times.
■ Did the load cause imbalance?
When too much imbalance occurs, an imbalance routine will
start to redistribute the load. During the imbalance routine,
the time displayed may pause until this activity is complete,
then resume with the remainder of the cycle.
Door locked at end of wash cycle
■ Did all of the water drain out of the washer during the
spin?
Select RINSE/DRAIN & SPIN to remove any water remaining
in the washer. The washer door will unlock at the end of the
drain.