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Washer won’t drain or spin
■ Is the drain hose kinked? Is the drain hose clogged, or the
end of the drain hose more than 96" (2.4 m) above the
floor?
■ Is your voltage low?
Check electrical source or call electrician. Do not use an
extension cord.
■ Is the “SUD” routine active?
Cycle will complete once extra suds are removed.
■ Is the load balanced?
A single or bulky item may cause imbalance. Add more items
or redistribute the load.
Washer makes noise or vibrates
■ Is the washer level?
The washer must be level. The four feet should be properly
installed, and the nuts should be tightened against the
washer cabinet.
■ Is the washer gurgling or humming?
As water is drained from the washer, you may hear air being
pulled through the pump. This happens during the end of
draining. It is normal.
■ Are you washing items with metal snaps, buckles, or
zippers?
You may hear metal items touching the washer drum.
This is normal.
■ Is washer installed on a sturdy and solid floor?
Refer to the “Installation Instructions” for flooring
requirements. Noise and vibration may be reduced by
securing a piece of ¾" (19.1 mm) plywood underneath your
washer. The plywood may extend underneath both washer
and dryer to keep them at equal heights.
Washer leaks
■ Check household plumbing for leaks.
■ Are the inlet hose connections tight?
For inlet hose connections, see “Connect the Inlet Hoses.”
Dispensers clogged or leaking
■ Are the laundry products in the correct dispenser
compartment?
Add the correct amounts of detergent, fabric softener, or
liquid chlorine bleach to the correct compartments. Add
powdered or liquid color-safe bleach to the Main Wash
compartment. Be sure to match powdered color-safe bleach
with powdered detergent or match liquid color-safe bleach
with liquid detergent.
■ Is the detergent type selector in the correct position?
Selector should be in the lowered position when using liquid
detergent and in the upper position when using powdered
detergent. See “Cleaning Your Washer.”
Washer odor
■ See “Cleaning Your Washer.”
■ Are you using AFFRESH™ washer cleaner on a regular
basis?
AFFRESH™ washer cleaner removes and avoids odor-
causing residue in all High Efficiency washers. For washers
where odor is present, use 3 tablets instead of 1 tablet. After
the CLEAN WASHER cycle is complete, wipe away residue
if necessary.
■ Are you using HE detergent?
Use of non-HE detergent can cause a film residue which can
result in odor.
■ Did you leave the door open after use?
This washer has a tight seal to avoid water leaks. To avoid
odors, leave the door open to allow the washer to dry
between uses.
Load too wet
■ Did you use the right cycle for the load being washed?
Select a cycle with a higher spin speed.
■ Did you wash a single item or bulky items or have you
overloaded the washer?
A single item, bulky items, or overloading may cause
imbalance. Add items or try to evenly distribute your wet
laundry in the drum, and start a RINSE/DRAIN & SPIN cycle.
If the laundry is still wet, take half of the load out of the
washer and try again.
Residue or lint on load
■ Did you add detergent to the dispenser?
For best results, add detergent to the detergent
compartment. Do not add detergent to the washer drum.
■ Did you sort properly?
Sort lint givers (towels, chenille) from lint takers (corduroy,
synthetics). Also sort by color.
■ Did you overload the washer?
Do not overload the washer. The washer can be fully loaded,
but not tightly packed. The wash load must be balanced. Lint
can be trapped in the load if overloaded.
■ Check the following:
Was paper or tissue left in pockets?
■ Did you use enough HE detergent?
Use enough detergent to remove lint and hold it in
suspension. Use only HE detergent. Follow the
manufacturer’s instructions to determine the amount of
detergent to use.
■ Is your water colder than 60°F (15.6°C)?
Wash water colder than 60°F (15.6°C) may not completely
dissolve the detergent.
■ Are you using a low-speed wash cycle?
Powdered detergents may not dissolve well in a slow-speed
cycle. For best results, use liquid detergent for slow-speed
cycles such as Handwash/Delicate.