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If the wash result is not satisfactory
The washing is grey and there are limescale deposits in the drum
• Too little detergent was used.
• An incorrect detergent was used.
• Individual stains were not pre-treated.
• The programme or temperature was not set properly.
There are grey stains on the washing
• Items that were soiled with ointments, fats or oils were washed using
too little detergent.
• The wash temperature used was too low.
• A common cause is that conditioner – in particular the type in con-
centrated form - has come in contact with the washing. Wash out
such marks as soon as possible and exercise care when using the said
conditioner.
Foam can still be seen following the final rinse
• Modern detergents can cause foam to be created even during the fi-
nal rinse. In spite of this, the washing has been sufficiently rinsed.
Conditioner has not
been rinsed in, com-
partment w for condi-
tioner is filled with
water.
The softener insert in the
compartment for condition-
ers has not been correctly
inserted or is blocked.
Clean the detergent drawer,
insert the conditioner insert
firmly.
The door cannot be
opened when the wash-
ing machine is switched
on.
The door is locked.
Wait until the DOOR indica-
tor is illuminated green.
There has been a power cut.
(All the indicators have gone
out.)
The door remains locked for
approx. 4 to 10 minutes.
The programme will continue
when the power cut has end-
ed.
To remove the washing:
If water can be seen in the
appliance, prior to opening
the door first let the water
out (see section “Carrying
out an emergency drain”).
The washing is badly
creased.
Perhaps too many items
were loaded.
Observe the maximum load
volume.
Problem Possible cause Remedy