Problem using CentreWare Internet Services
Xerox CopyCentre/WorkCentre 118 System Administration Guide 125
Problem using CentreWare Internet Services
This section explains what to do when a problem occurs while using CentreWare
Internet Services. The possible causes, confirmation methods, and actions are as
follows. If a problem still exists after the corrective action has been performed, follow
the Problem Solving Procedures on page 111 to seek further assistance.
Unable to obtain the required
print results.
Check that the print language
between the machine and the
print driver are consistent.
Select the print language
correctly. If the print language
of the machine is in the dump
mode, the data sent from the
Macintosh will be printed in
hexadecimal notations.
Check the installation
procedure for the print
driver.Check the print driver
which came with the machine
displays in Chooser.
Install the print driver
correctly.If a print driver of a
third party is used, you may
have unexpected results.If
garbled characters are still
printed, contact the Xerox
Welcome Center.
The machine is not
connected.
Check that the machine is
selected in Chooser. If the
machine is processing
another job, the job must be
completed before the
machine can be connected.
Select the machine in
Chooser.
Check that the EtherTalk port
is activated or the machine is
in the offline mode.
Activate the port or exit the
offline mode.If the machine
still cannot be connected,
contact the Xerox Welcome
Center.
Although the machine is
connected, the machine does
not print.
Check that the machine is
switched on, paper jam has
occurred in the machine, or
the network is faulty.
If the problem remains,
contact the Xerox Welcome
Center.
A message to reboot the
machine is displayed on the
screen.
Check that the EtherTalk
function has failed.
Switch the machine off and
on.If the message still
displays, contact the Xerox
Support Center.
Cause Confirmation Method Action
