Serving Your Customers 201
Setting Up Automatic Reply
If you are going on vacation and will not be able to check your mail for a while, you may
want to leave a vacation notice that will be automatically sent to your correspondents
once they send e-mail to your address. This is done with automatic reply facility, also
referred to as autoresponder. Aside from vacation notices, organizations can use
automatic replies to notify customers that their orders or technical support requests
were received and will soon be processed. Automatic replies can include prewritten
messages in plain text or HTML format, and they can contain attached files as well.
To set up automatic reply for a mailbox:
1 Click the Domains shortcut in the navigation pane.
2 Click the required domain name in the list.
3 Click the Mail icon.
4 Click the e-mail address, for which you wish to set up an automatic
reply.
5 Click the Autoresponders icon in the Tools group.
6 If you are not going to attach any files to the automatic reply, proceed
to the step 6. To attach a file to the automatic reply:
1. Click the Attachment Files icon in the Tools group.
2. Click Browse to locate the file, and once selected, click Send File.
The file will be added to the attachment files storage, and you will be able to
attach this file to a number of different automatic replies.
3. Once finished, click Up Level and proceed to the next step.
7 Click the Add New Autoresponder icon in the Tools group.
8 Configure the automatic reply:
1. Type a name for this automatic reply into the Autoresponder name
box.
For example, Vacation notice.
2. If you want your incoming mail to be forwarded to another e-
mail address while you are away, specify an e-mail address in
the Upon automatic response, forward the original message to the specified
e-mail box.
3. If you want this automatic reply to be sent in reply to any
incoming e-mail message, in the Conditions group, leave the
always respond option selected. If you wish to automatically reply
only to e-mail messages that contain specific words in the
message text or subject line, select the appropriate option,
and type the word combination in the input box.
4. By default, the subject line of incoming e-mail will be inserted
into the automated reply. To use a custom subject, type it into
the Reply subject input box.
