➥46 OKIPAGE
12i
User’s Guide
Problem Solving 4
Problem: Software is attempting to print beyond the printer’s
maximum image area.
Solution: Adjust software page margins to printer’s maximum
margins (8" X 10" for standard sheets).
Symptom: Print job started with italics, changed to bold, but
italics still output.
Problem: Font selection is by priority, and italic is “higher” than
bold.
Solution: Turn italics off before turning bold on.
Symptom: Printer ignores control codes sent prior to printing a
document.
Problem: The application software automatically sends a reset
command before printing.
Solution: Embed the control codes in the text to be printed.
Symptom: “Garbage” prints out.
Problem: Incorrect driver is installed.
Solution: Install an appropriate driver.
Symptom: Printer’s output is below rated speed.
Problem: Delays are caused by software formatting routines,
graphics downloads, and other application specific
factors.
Solution: For maximum speed, output plain text.
Symptom: Size of top margin increases with each page printed.
Problem: “Creeping text.” Number of lines per page in software
is not equal to number of lines per page of printer.
Solution: Many software packages assume 66 lines per page,
but your printer’s default is 60. Adjust software
accordingly, or set LINES/ Pg in Menu 1 to equal lines
per page in software.
Problem: In Epson FX Emulation, when command for 66 lines
is sent to the printer, printer prints only 64 lines on a
page, looses the 65 and 66 line and prints 67th line on
the second page.
Solution: Set line spacing to 35/216 with a software command
ESC “3” Pn (Pn=number of 216ths). Then send the
command to set the page length to 66 lines per page,
ESC C Pn (Pn = number of lines per page).
Symptom: Strange symbols appear during normal printing.
Problem: Wrong symbol set.
Solution: Make sure the symbol set selected corresponds to symbol
set resident, in font card, or in soft font.
