OKIPAGE
12i
User’s Guide 45
➦
4 Problem Solving
Software Problems
Software controls printing features. Make sure you have selected the
correct printer driver in your software. See your software application
documentation for more information.
Symptom: Blank pages appear between printed pages.
Problem: Number of lines per page in software is not equal to
number of lines per page of printer.
Solution: Many software packages assume 66 lines per page; your
printer default is 60. Adjust software accordingly, or set
LINES/Pg in Menu 1 to equal lines per page in software.
Symptom: Cannot get justified right margin with a proportionally
spaced font.
Problem: Right justification with proportional fonts is a software
feature.
Solution: Check your software manual to see if this feature is
supported.
Symptom: Control codes not operating correctly.
Problem: Incorrectly entered control codes.
Solution: Check for confusion of letter l with number 1, letter O
with number 0; make sure you are using upper/ lower
case correctly; make sure font is specified correctly
and is available.
Symptom: Data sent to printer does not print, but DATA message
appears.
Problem: A form feed has not been sent.
Solution: Press the ON-LINE button to take the printer off-line,
then press the FORM FEED button to eject the final
page, or send a form feed command (decimal character
12). If desired, set AUTOEJCT in MENU2.
Symptom: Data is sent to printer, but nothing happens. ON-LINE
message appears.
Problem: Wrong interface cable.
Solution: Use correct cable. If using the serial interface,
make sure RS232C Serial is selected in the Level 1
menu and RS232C Serial settings in Level 2 menu are
correct.
Symptom: Last page of document not printed.
Problem: No form feed provided at end of document.
Solution: Press the ON-LINE button to take the printer off-line,
then press the FORM FEED button to eject the final page
or send the form feed code (decimal character 12). If
desired, set AUTOEJCT in MENU 2.
Symptom: First line on page won’t print.
Problem: Tops of letters extend into unprintable area, so none of
them print.
Solution: Set your software to print within the printable area.
Symptom: Parts of control codes are printed at the beginning of
documents.
Problem: Command sent is not a true printer command, generally
because the ESC character was not sent.
Solution: Before sending control codes through an application,
make sure the ESC character can be entered, and is
entered properly.
Symptom: Parts of documents are missing at the edges of the
printed sheet.
