36 Chapter 2 Answer calls
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You cannot use Group Pickup to retrieve a camped call.
With more than one incoming call at a telephone in a pickup group, a call ringing on an external
line is answered first, followed by calls on the prime line, and last, calls on intercom lines.
Change a telephone’s pickup group
To place and retrieve telephones in and out of pickup groups, you need to start a Unified Manager
session to program the feature. For more information about programming using Unified Manager,
see the Business Communications Manager Programming Operations Guide.
Trunk Answer
The Trunk Answer feature allows you to answer a ringing call in any area in the system from any
telephone in the system. The line you are answering does not have to appear or ring at the
telephone you are using.
Trunk Answer works only with calls that are ringing on lines for which a Ringing Service schedule
is active, and if your installer or customer service representative enabled Trunk Answer. If there is
more than one incoming call on lines in a Ringing Service, the Trunk Answer feature picks up the
external call that has been ringing the longest.
Answer buttons
You can use an answer button to monitor calls on another person’s telephone. All calls to the
monitored telephone appear on the Answer button.
You are connected to the telephone that made the call you are
trying to pick up. This display appears if you are on a call to a
colleague, your colleague dials the number of a telephone in
your pickup group, and you try to pick up that call.
There is no call to pick up, or the call has been answered
or
you have tried to pick up a call on a person’s private line.
Enter the internal number of the telephone that is ringing. (You
can use an internal autodial button to do this.)
If you decide not to answer a ringing call after you have
activated Directed Pickup, press ≤.
You have tried to pick up a call on a person’s private line.
The call that is ringing is on a line that is not in a Ringing
Service.
Already joined
Pickup denied
Pickup:
Line denied
Pickup denied
