Appendix A. Technical Support
Installation and technical support, including problem diagnosis and
resolution, is provided by the IBM 3270 Emulation Support Center.
This support is accessed in call-back mode through the IBM Support
Center. In the United States, you may call the IBM Support Center
at 1-800-237-5511 anytime and receive a return call within eight
business hours (Monday-Friday,
8:30 a.m.-5:00 p.m., eastern time).
If you get an automated response when you call the IBM Support
Center, select the 0 (zero) option. When asked what platform you
are running, be sure to ask for support for the 3270 Emulation PCI
Adapter card. The customer support representative can help you
route a call to the 3270 queue at Location 153 area of the IBM
RETAIN Customer Support System.
The IBM 3270 Emulation PCI
Adapter does not not require a support contract.
The IBM 3270 Technical Support Center also maintains a bulletin
board system (BBS) that contains tips, user information, and program
updates. The BBS is available 24 hours a day. You can call the
IBM Technical Support Center BBS at 704-594-3799 anytime using
an asynchronous modem. The BBS supports communications up to
14.4KB with 8 bits, no parity, and 1 stop bit.
You might also be able to obtain corrective service and information
from the PC Company BBS at 1-919-517-0001. The BBS supports
communications up to 14.4KB with 8 bits, no parity, and 1 stop bit.
This BBS is mirrored on the Internet as follows:
FTP.PC.IBM.COM
Program updates might also be available through the World Wide
Web. For program updates, refer to the Networking Hardware
Product Offerings Home Page on the Internet at URL:
http://www.networking.ibm.com/327
In Canada, you may call 1-800-565-3344 to obtain support.
Copyright IBM Corp. 1999 23
