8
HP Support
Note The name of HP support services may vary by country/region.
If you have a problem, follow these steps:
1. Check the documentation that came with the printer.
2. If you are unable to solve the problem using the information in the documentation,
visit www.hp.com/support to do the following:
– Access online support pages
– Send HP an e-mail message for answers to your questions
– Connect with an HP technician by using online chat
– Check for software updates
Support options and availability vary by product, country/region, and language.
3. If you are unable to solve the problem using the onscreen Help or HP web sites, call
HP Support using the number for your country/region. For a list of country/region
phone numbers, see HP Support by phone.
HP Support by phone
While the printer is under warranty, you can obtain free phone support. For more
information, see the warranty included in the box, or go to www.hp.com/support to check
the duration of your free support.
After the free phone support period, you can obtain help from HP at an additional cost.
Contact your HP dealer or call the support phone number for your country/region for
support options.
To receive HP support by phone, call the appropriate support phone number for your
location. Standard phone company charges apply.
North America: Call 1-800-474-6836 (1-800–HP-invent). U.S. phone support is
available in both English and Spanish languages 24 hours a day, 7 days a week (days
and hours of support may change without notice). This service is free during the warranty
period. A fee may apply outside the warranty period.
Western Europe: Customers in Austria, Belgium, Denmark, Spain, France, Germany,
Ireland, Italy, Netherlands, Norway, Portugal, Finland, Sweden, Switzerland, and the
United Kingdom should go to www.hp.com/support to access phone support numbers in
their country/region.
Other countries/regions: See the list of support telephone numbers inside the front
cover of this guide.
Placing a call
Call HP Support while you are near the computer and printer. Be prepared to provide the
following information:
● Printer model number (located on the front of the printer)
● Printer serial number (located on the bottom of the printer)
● Computer operating system
HP Photosmart D6100 series User Guide 43
