HP recommends that you use genuine HP ink cartridges. Genuine HP ink cartridges
are designed and tested with HP printers to help you easily produce great results,
time after time.
Note HP cannot guarantee the quality or reliability of non-HP ink. Printer
service or repairs required as a result of printer failure or damage attributable
to the use of non-HP ink will not be covered under warranty.
If you believe you purchased genuine HP ink cartridge(s), go to:
www.hp.com/go/anticounterfeit
Error message: The carriage is stalled.
Solution Remove any objects that are blocking the print head assembly.
To clear the print head assembly
1. Open the top cover, then open the paper jam door.
1 Open the paper jam door to clear the print head assembly.
2. Remove any objects that are blocking the print head assembly, including paper
and any packing materials.
3. Turn the printer off, then turn it on again.
4. Close the paper jam door and the top cover.
Error message: Ink System Failure.
Solution The print head assembly or the ink delivery system has failed and the
HP Photosmart can no longer print.
Turn off the printer, then unplug its power cord. Wait about 10 seconds, then plug it
in again. If this does not clear the error message, please contact HP Support.
Memory card or camera errors
Before contacting HP support, read this section for troubleshooting tips or go to the online
support services at www.hp.com/support.
Chapter 7
40 HP Photosmart D6100 series
