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Symptom
The door will not open
Possible causes
●
The programme is still running.
●
The door lock has not yet released.
●
Water in the tub: the door cannot be opened if water is present in the
tub.
The door can only be opened only when “Door openable” message
appears in the display.
Spinning starts late or the machine
does not spin
●
The electronic unbalance detection device has cut in because the
laundry is not evenly distributed in the drum. The laundry is
redistributed by reverse rotation of the drum. This may happen several
times before the unbalance disappears and normal spinning can resume.
If, after 6 minutes, the laundry is still not evenly distributed in the
drum, the machine will not spin. In this case, redistribute the load
manually and reselect the spin programme.
No water is visible in the drum
●
Machines based on modern technology operate very economically
using very little water without affecting performance.
Service & Spare Parts
In the event of your appliance requiring service, or if
you wish to purchase spare parts, please contact your
local Service Force Centre by telephoning:
0870 5 929929
Your telephone call will be automatically routed to the
Service Force Centre covering your post code area.
For the address of your local Service Force Centre and
further information about Service Force, please visit the
website at www.serviceforce.co.uk.
For Customer Service in Ireland please contact us at the
address below:
Zanussi Electrolux
Electrolux Group (Irl) Ltd
Long Mile Road
Dublin 12
Republic of Ireland
Tel: +353 (0)1 4090751
Email: service.eid@electrolux.ie
Before calling out an engineer, please ensure you have
read the details under the heading “Something Not
Working”.
When you contact the Service Force Centre you will
need to give the following details:
1. Your name, address and post code
2. Your telephone number
3. Clear and concise details of fault
4. The model and serial number of the appliance (found
on the rating plate - see picture)
5. The purchase date.
Please note that a valid purchase receipt or
guarantee documentation is required for in-
guarantee service calls.
Mod. ..........
Prod. No. ...........
Ser. No. .........
M
od. ..........
P
ro
d. N
o
. ...........
S
e
r. N
o. .........
P0042 BD
The machine vibrates when spinning
●
The internal packing has not been removed.
●
The machine is in contact with the wall or furniture.
●
The machine is not stable and level (check diagonally).
●
The washing load is badly distributed in the drum.
●
Maybe there is very little laundry in the drum.
Unsatisfactory washing results
●
Too little detergent or unsuitable detergent has been used. An
insufficient amount of detergent leaves the laundry looking grey and
causes lime scale to form.
●
Stubborn stains have not been treated prior to washing
●
The correct wash programme or temperature has not been selected.
●
Too much laundry has been placed in the drum.