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Guarantee/Customer Service
Belgium
DECLARATION OF GUARANTEE TERMS.
Our appliances are produced with the greatest of
care. However, a defect may still occur. Our con-
sumer services department will repair this upon
request, either during or after the guarantee
period. The service life of the appliance will not,
however, be reduced as a result.
This declaration of guarantee terms is based on
European Union Directive 99/44/EC and the pro-
visions of the Civil Code. The statutory rights
that the consumer has under this legislation are
not affected by this declaration of guarantee
terms.
This declaration does not affect the vendor's sta-
tutory warranty to the end user. The appliance is
guaranteed within the context of and in adhe-
rence with the following terms :
1. In accordance with provisions laid down in
paragraphs 2 to 15, we will remedy free of
charge any defect that occurs within 24 months
from the date the appliance is delivered to the
first end user.
These guarantee terms do not apply in the event
of use for professional or equivalent purposes.
2. Performing the guarantee means that the
appliance is returned to the condition it was in
before the defect occurred. Defective parts are
replaced or repaired. Parts replaced free of
charge become our property.
3. So as to avoid more severe damage, the
defect must be brought to our attention immedia-
tely.
4. Applying the guarantee is subject to the con-
sumer providing proof of purchase showing the
purchase and/or delivery date.
5. The guarantee will not apply if damage cau-
sed to delicate parts, such as glass (vitreous
ceramic), synthetic materials and rubber, is the
result of inappropriate use.
6. The guarantee cannot be called on for minor
faults that do not affect the value or the overall
reliability of the appliance.
7. The statutory warranty does not apply when
defects are caused by :
- a chemical or electrochemical reaction caused
by water,
- abnormal environmental conditions in general,
- unsuitable operating conditions,
- contact with harsh substances.
8. The guarantee does not apply to defects due
to transport which have occurred outside of our
responsibility. Nor will the guarantee cover those
caused by inadequate installation or assembly,
lack of maintenance or failure to respect the
assembly instructions or directions for use.
9. Defects that result from repairs or measures
carried out by people who are not qualified or
expert or defects that result from the addition of
non-original accessories or spare parts are not
covered by the guarantee.
10. Appliances that are easy to transport may be
delivered or sent to the consumer services
department. Home repairs are only anticipated
for bulky appliances or built-in appliances.
11. If the appliances are built-in, built-under,
fixed or suspended in such a way that removing
and replacing them in the place where they are
fitted takes more than half an hour, the costs that
result therefrom will be charged for. Connected
damage caused by these removal and replace-
ment operations will be the responsibility of the
user.
12. If, during the guarantee period, repairing the
same defect repeatedly is not conclusive, or if
the repair costs are considered disproportionate,
in agreement with the consumer, the defective
appliance may be replaced with another
appliance of the same value.
In this event, we reserve the right to ask for a
financial contribution calculated according to the
length of time it has been used.