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Operating problems
Numerous checks were carried out on your
appliance before it left the factory. However,
should you notice a malfunction, please refer to
the sections below before contacting the after-
sales service.
Problems Causes
The washing machine doesn’t start
or doesn’t fill :
•the appliance isn’t plugged in correctly, the electrical installation
isn’t working,
•the lid of your appliance and the drum shutters aren’t closed firmly,
•the programme start command hasn’t been properly selected,
•there is a power failure,
•the water supply has been cut off,
•the water inlet tap is closed,
•the water inlet filters are dirty,
•a red tab appears on the water inlet hose.
The appliance fills but empties
straight away :
•the drainage U-piece is fixed too low (see installation section).
The washing machine doesn’t rinse
or doesn’t empty :
•the drain hose is blocked or bent,
•the drainage filter is obstructed,
•the out of balance detector has been activated : washing is une-
venly distributed in the drum,
•the “Drain” programme or “Night Silence Plus” or “Rinse hold”
options have been selected,
•the height of the drainage U-piece is unsuitable.
You have found water around the
washing machine :
•too much detergent has caused foam to overflow,
•the detergent is unsuitable for machine washing,
•the drainage U-piece isn’t attached correctly,
•the drainage filter hasn’t been put back in place,
•the water inlet hose is leaking.
Wash is unsatisfactory : •the detergent is unsuitable for machine washing,
•there is too much washing in the drum,
•the wash cycle is unsuitable,
•there isn’t enough detergent.
The appliance vibrates, is noisy : •the appliance hasn’t been untied properly (see untying section),
•the appliance isn’t level and is unbalanced,
•the appliance is too close to the wall or furniture,
•washing is unevenly distributed in the drum,
•the load is too small.