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Guarantee Conditions
Standard guarantee conditions
We, Zanussi-Electrolux , undertake that
if within 12 months of the date of the
purchase this Zanussi- Electrolux
appliance or any part thereof is proved
to be defective by reason only of faulty
workmanship or materials, we will, at our
option repair or replace the same FREE
OF CHARGE for labour, materials or
carriage on condition that:
• The appliance has been correctly
installed and used only on the
electricity supply stated on the rating
plate.
• The appliance has been used for
normal domestic purposes only, and
in accordance with the
manufacturer's instructions.
• The appliance has not been serviced,
maintained, repaired, taken apart or
tampered with by any person not
authorised by us.
• Electrolux Service Force Centre must
undertake all service work under this
guarantee
• Any appliance or defective part
replaced shall become the
Company's property.
• This guarantee is in addition to your
statutory and other legal rights.
Exclusions
• Damage or calls resulting from
transportation, improper use or neglect,
the replacement of any light bulbs or
removable parts of glass or plastic.
• Costs incurred for calls to put right an
appliance which is improperly installed
or calls to appliances outside the United
Kingdom.
• Appliances found to be in use within a
commercial environment, plus those
which are subject to rental agreements.
• Products of Electrolux manufacturer
that are not marketed by Electrolux
Service and Spare Parts
In the event of your appliance requiring
service, or if you wish to purchase spare
parts, please contact your local Service
Force Centre by telephoning
0870 5 929 929
Your telephone call will be automatically
routed to the Service Force Centre
covering your postcode area.
For the address of your local Service
Force Centre and further information
about Service Force, please visit the
website at
www.serviceforce.co.uk
Before calling out an engineer, please
ensure you have read the details under
the heading "Something not working"
When you contact the Service Force
Centre you will need to give the
following details:
1. Your name, address and postcode.
2. Your telephone number.
3. Clear concise details of the fault.
4. The model and Serial number of the
appliance (found on the rating plate).
5. The purchase date.
Please note a valid purchase receipt or
guarantee documentation is required for
in guarantee service calls.