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Problem Possible cause/Solution
Unsatisfactory washing results:
Too little detergent or unsuitable detergent has been used.
• Increase the detergent quantity or use another one.
Stubborn stains have not been treated prior to washing.
• Use commercial products to treat the stubborn stains.
The correct temperature was not selected.
• Check if you have selected the correct temperature.
Excessive laundry load.
• Reduce the laundry load.
The door will not open:
The programme is still running.
• Wait the end of washing cycle.
The door lock has not been released.
• Wait until the indicator light for door locked has gone out.
There is water in the drum.
• Select drain or spin programme to empty out the water.
The machine vibrates is noisy:
The transit bolts and packing have not been removed.
• Check the correct installation of the appliance.
The support feet have not been adjusted
• Check the correct levelling of the appliance.
The laundry is not evenly distributed in the drum.
• Redistribute the laundry.
Maybe there is very little laundry in the drum.
• Load more laundry.
Spinning starts late or the machine
does not spin:
The electronic unbalance detection device has cut in because the laundry is
not evenly distributed in the drum. The laundry is redistributed by reverse
rotation of the drum. This may happen several times before the unbalance
disappears and normal spinning can resume. If, after 10 minutes, the laundry
is still not evenly distributed in the drum, the machine will not spin. In this
case ,redistribute the load manually and select the spin programme.
• Redistribute the laundry.
The load is too small.
• Add more items, redistribute the load manually and then select the spinning
programme.
No water is visible in the drum:
Machines based on modern technology operate very economically using very
little water without affecting performance.
If you are unable to identify or solve the problem, contact
our service centre. Before telephoning, make a note of the
model, serial number and purchase date of your machine:
the Service Centre will require this information.
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