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Washer won’t drain or spin; water remains in washer
■ Is the drain hose clogged, or the end of the drain hose
more than 96" (2440
mm) above the floor?
See “Drain System” in the Installation Instructions.
■ Is the lid open?
The lid must be closed during operation. The washer will not
operate with the lid open.
Wash/Rinse temperature
■ Are the hot and cold water inlet hoses reversed?
If the hot and cold water inlet hoses are reversed, the washer
will display an “HC” error code at the end of the cycle. If an
error code does not appear but you are experiencing poor
washing performance, check to see whether the inlet hoses
are reversed. See “Connect the Inlet Hoses” in the Installation
Instructions.
■ Are you washing many loads?
As your frequency of loads washed increases, the water
temperature may decrease for hot and warm temperatures.
This is normal.
■ Do you have an ENERGY STAR
®
qualified washer?
The wash water temperatures may feel cooler to you than
those of your previous washer. This is normal.
■ Does the wash water temperature feel lower than usual?
As washing progresses, the wash temperature will decrease
slightly for hot and warm washes. This is normal.
To reduce wrinkling, the warm rinse is regulated to be cooler
than the warm wash.
Excessive sudsing
■ Is there excessive sudsing?
Always measure detergent. Follow detergent manufacturer’s
directions. If you have very soft water, you might need to use
less detergent.
■ Was the cycle interrupted and then the Deep Clean option
selected?
The Deep Clean option should be started on a dry load only.
The Deep Clean option cannot be selected after the tub has
started filling with water.
Cycle did not run Deep Clean option
■ Did you select the Deep Clean option?
The Deep Clean option must be selected for it to be included
in a wash cycle. The Deep Clean option should be started on a
dry load only. Deep Clean cannot be selected after the tub has
started filling with water.
■ The Deep Clean option is a default in the Heavy Duty cycle
and may be added to other cycles.
Clothing Care
Load too wet
■ Did you use the right cycle for the load being washed?
Select a higher spin speed.
■ Did you use a cold rinse?
Cold rinses leave loads wetter than warm rinses. This is
normal.
■ Did you wash an extra large load?
A large unbalanced load could result in a reduced spin speed
and wet clothes at the end of the cycle. Evenly distribute the
load and make sure the height of the load does not exceed the
top row of basket holes.
Residue or lint on load
■ Did you sort properly?
Sort lint givers (towels, chenille) from lint takers (corduroy,
synthetics). Also sort by color.
■ Did you overload the washer?
The wash load must be balanced and not overloaded. Clothes
should move freely. Lint or powdered detergent can be
trapped in the load if the washer is overloaded. Wash smaller
loads. See “Starting Your Washer” for maximum load size.
■ Did you use enough detergent?
Follow detergent manufacturer’s directions. Use enough
detergent to hold the lint in the water.
■ Did you line dry your clothing?
If so, you can expect some lint on the clothing. The air
movement and tumbling of a dryer removes lint from the load.
■ Was paper or tissue left in pockets?
■ Is your water colder than 60°F (15.6°C)?
Wash water colder than 60°F (15.6°C) may not completely
dissolve the detergent.
■ Did you use the proper Soil Level and Wash Cycle for the
load?
Reducing wash time (duration) and wash speed are ways to
reduce lint.
■ Did you add detergent to the dispenser?
For best results, use the dispenser to dissolve the detergent.
Load is wrinkled, twisted, or tangled
■ Did you unload the washer promptly?
Unload the washer as soon as it stops.
■ Did you use the right cycle for the load being washed?
To reduce wrinkling, tangling, and twisting, select a cycle with
low wash and spin speeds, such as Delicate or Hand Wash/
Wool.
■ Did you overload the washer?
The wash load must be balanced and not overloaded. Loads
should move freely during washing to reduce wrinkling,
tangling, and twisting.
■ Was the wash water warm enough to relax wrinkles?
If safe for the load, use warm or hot wash water. Use cold
rinse water.
■ Are the hot and cold water inlet hoses reversed?
A hot rinse followed by spin will cause wrinkling. Check that
the hot and cold water hoses are connected to the correct
faucets. If the hot and cold water inlet hoses are reversed, the
washer will display an “HC” error code at the end of the cycle.
If an error code does not appear but you are experiencing
poor washing performance, check to see whether the inlet
hoses are reversed. See “Connect the Inlet Hoses” in the
Installation Instructions.