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PROBLEM
Washer fills and
drains without
running
Washer drains
during wash
and rinse
cycles, or water
siphons out
POSSIBLE CAUSE
SOLUTION
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Cycle control knob is not
pointing to a number in the
cycle.
Drain hose is lower than the
water level in the washer.
Set cycle control knob on correct
number in the cycle.
Adjust drain hose so that it is higher
than the water level in the washer.
2. If you need assistance . . .
Call Whirlpool Consumer Assistance Center
telephone number.
Dial free from anywhere
in the U.S.:
1-800-253-l 301
and talk with one of our trained consultants.
The consultant can instruct you in how to
obtain satisfactory operation from your appli-
ance or, if service is necessary, recommend
a qualified service company in your area.
If you prefer, write to:
Mr. William Clark
Consumer Assistance Representative
Whirlpool Corporation
2000 M-63
Benton Harbor, Ml 49022
Please include a daytime phone number in
your correspondence.
3. If you need service . . .
Whirlpool has a nationwide
network of authorized
service technicians are
trained to fulfill the product warranty and
provide after-warranty service, anywhere in the
United States. To locate the authorized
Whirlpool service company in your area, call
our Consumer Assistance Center telephone
number (see Step 2) or look in your telephone
directory Yellow Pages under:
‘APPUANCE-HOUSEHOLD-
*WASHING MACHINES 6
MAJOR, SERVlCE h REPAIR
DRYERS, SERVICE (L REPAIR
See: Whirlpool Appliances or
- See: Whirlpool Applmnces or
Authorized Whrlpool Service
Authorized Whirlpool Service
(Example: XYZ Servre Co.)
(Example: XYZ Service Co )
4. If you need FSP@ replace-
ment parts . . .
FSP is a registered trademark of Whirlpool
Corporation for quality parts. Look for this
symbol of quality whenever you need a
replacement part for your Estate appliance.
FSP replacement parts will fit right and work
right, because they are made to the same
exacting specifications used to build every
new Estate appliance.
To locate FSP replacement parts in your
area, refer to Step 3 above or call the
Whirlpool Consumer Assistance Center
number in Step 2.
5. If you are not satisfied with
how the problem was
solved . . .
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Contact the Major Appliance Consumer
Action Panel (MACAP). MACAP is a group
of independent consumer experts that voices
consumer views at the highest levels of the
major appliance industry.
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Contact MACAP only when the dealer,
authorized servicer and Whirlpool have
failed to resolve your problem.
Major Appliance Consumer Action Panel
20 North Wacker Drive
Chicago, IL 60606
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MACAP will in turn inform us of your action.
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