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If You Need Assistance Or
sewice
This section is designed to help you save the cost of a service call. Part 1 of this section outlines
possible problems, their causes, and actions you can take to solve each problem. Parts 2 and 3 tell you
what to do if you still need assistance or service. When calling our Consumer Assistance Center for help
or calling for service, please provide a detailed description of the problem, your appliances complete
model and serial numbers and the purchase date. (See page 2.) This information will help us respond
properly to your request.
1. Before calling for assistance . . .
Performance problems often result from little things you can find and fix without tools of any kind. Please
check the chart below for problems you can fix. It could save you the cost of a service call.
18
PROBLEM
Washer will
not fill
POSSIBLE CAUSE
Power cord is not plugged into a
live circuit with proper voltage.
Household fuse has blown or
circuit breaker has tripped. A
time-delay fuse has not been
used.
Both hot and cold water faucets
are not open.
Water supply hoses are kinked.
Cycle control knob is not set or
pulled out.
Lid is open.
Power cord is not plugged into a
live circuit with proper voltage.
Household fuse has blown or
circuit breaker has tripped. A
time-delay fuse has not been
used.
SOLUTION
Firmly plug power cord into a live circuit
with proper voltage. Check circuit voltage
at your home’s fuse/circuit breaker box.
Replace fuse with a time-delay fuse of
the correct capacity. Reset circuit
breaker.
Open both faucets.
Straighten hoses.
Set cycle control knob and pull out firmly.
Washer does
not spin
Close lid firmly.
Firmly plug power cord into a live circuit
with proper voltage. Check circuit voltage
at your home’s fuse/circuit breaker box.
Replace fuse with a time-delay fuse of
the correct capacity. Reset circuit
breaker.
Washer stops
during a cycle
Washer pauses briefly at different Wait a minute to see if washer starts
times in each cycle. These cycle again.
pauses are normal.
Power cord is not plugged into a Firmly plug power cord into a live circuit
live circuit with proper voltage. with proper voltage. Check circuit voltage
at your home’s fuse/circuit breaker box.
Household fuse has blown or Replace fuse with a time-delay fuse of
circuit breaker has tripped. A
the correct capacity. Reset circuit
time-delay fuse has not been
breaker.
used.
Washer fills and
drains without
running
Cycle control knob is not pointing
Set cycle control knob on correct number
to a number in the cycle. in the cycle.
Washer drains
Drain hose is lower than the
Adjust drain hose so that it is higher than
during wash and
water level in the washer.
the water level in the washer.
rinse cycles or
water siphons
out