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RESOLVING PROBLEMS
If, after all these checks have been carried out, the appliance still does not work, inform the near-
est customer service centre. When contacting the service centre, inform them of the appliance
model, serial number and type of fault. The data relating the appliance can be found on the rating
plate aff xed to the inside of the f lter door. This information will help the service centre operator
in procuring the necessary spare parts, thus guaranteeing a speedy and eff cient repair.
The washing machine does not work (warning
lights are off) (Display off)
• Make sure that:
1) The mains power supply is working
2) The plug is inserted correctly in the socket
3) The On/Off button has been pressed, or if not
present, check that the programming knob is
positioned on a programme.
The washing machine does not work (warning
lights are off) (Display lit)*
• Make sure that:
1) The programme has been selected
2) The door is closed properly
3) The “Start” button has been pressed (elec-
tronic models only)
4) Refer to the information provided for “The
washing machine does not fi ll with water”
The washing machine does not f ll with water*
• Check that:
1) There is water in the water supply system
2) The water fi ll pipe is connected to the washing
machine
3) The mains water supply valve is open
4) The fi lter is not blocked If it is, clean the fi lter
after fi rst unplugging the appliance from the
power supply
The washing mac hine continuously f lls and
drains the water**
• Check that:
1) The drain hose has been installed at the cor-
rect height (60-90 cm)
2) The end of the drain hose is not under water
The washing machine does not drain or spin**
• Check that:
1) The drain hose is properly connected
2) The drain hose is not kinked
3) The drain fi lter is not blocked
4) The no-spin function has not been selected
5) The Stop with water function has not been
selected.
The washing machine vibrates and is noisy
• Make sure that:
1) All the locking elements used for transporta-
tion have been removed.
2) The washing machine is perfectly level
3) Bulky items such as sheets, tablecloths etc.
are not all bundled in one part of the drum
The door will not open
• Make sure that:
1) The wash cycle has fi nished.
2) The Stop with water function has not been
selected (automatic on some models).
The washing has not been spun properly
• Make sure that:
1) The washing is evenly distributed in the drum
2) The correct spin speed has been selected
The washing machine stops during a wash
• Make sure that:
1) The mains power supply is working
There is still a lot of detergent in the compart-
ment
• Make sure that:
1) The mains water supply valve is open
2) The fi lter between the valve and the supply
hose is clean
The washing is not c lean at the end of the
wash cycle
• Make sure that:
1) The drum has not been overloaded
2) The correct amount of detergent has been
used
3) The correct programme has been selected
The washing has shrunk or faded
• Make sure that:
1) The correct washing programme has been
selected
2) The correct washing temperature has been
selected
The washing mac hine does not dr y (washer-
dryer models only)
• Make sure that:
1) The mains water supply valve is open
2) The drain fi lter is clean
3) The washing machine is switched on (indicator
light or display lit)
4) The drying program has been selected
5) The drying time has been set
If the appliance is not working properly, check through the following troubleshooting guide before call-
ing for technical assistance. In some models malfunctions are indicated by an error code displayed at
the end of the cycle.
Code: E:00 Carry out all the checks listed in paragraphs marked with *
E:01 Carry out all the checks listed in paragraphs marked with **
E:02 Technical malfunction “Call Customer Service”
E:03 Technical malfunction “Call Customer Service”
MAINTENANCE